Customer Service Specialist

Role: Customer Service Specialist

Location: Montreal, QC downtown – Hybrid after training of 3 months

Are you looking to work with a dynamic team? We are currently looking for Customer Service Specialists to be part of our client’s team of professionals.

Responsibilities:

• Manage schedule including phone calls, chats, requests, escalations and debt collections.
• Manage all company activities, organizing and implementing company strategy, as well as managing human resources.
• In charge of the 24/7 emergency structure outside normal working hours, which involves being scheduled for holidays, weekends and on-call duties.
• Responsible for managing all company activities, organizing and implementing projects.
• Resolve L1 and L2 customer queries within the working hours (9 or 24) allocated to the relevant area.
• Ensure that Level 3 customer queries are appropriately forwarded to the relevant internal departments and that responses are received within the 9 working hours allocated.
• Listen carefully to customer complaints and provide relevant feedback for improvement within 9 hours.
• Participate in customer service projects, where appropriate, and contribute to the success of the Customer Service Center.
• Responsible for the organization and implementation of all company activities, including human resources management.
• Monitor trends and provide feedback to management.

Requirements:

• 2+ years’ experience in a customer service environment
• College diploma is required, a relevant University Degree is preferred.
• Fluency in spoken and written English and Spanish, and knowledge of other languages is an asset.
• Knowledge of financial services, industry intelligence, training and publications is an asset.
• Knowledge of SAP, CRM systems (Sales Force) and Microsoft applications (Advanced Excel, Advanced Power Point, Power BI, Outlook, SharePoint).

Great opportunity, apply today! Or send your resume to Amanda at [email protected]

#QPQC

• Job ID / No. du Poste: 35791
• Open Positions / Postes Ouverts: 1