Senior PM/Principal – Calgary

PROJECT PRINCIPAL

The role of a Project Principal is to the firm’s representative for each client on a project. They are responsible for:

Ensuring project actions are developed and implemented to address the client’s expectations;

Broadening our market reputation and enhancing our image;

Mitigating liability by ensuring decisions on each project consistently comply with the company’s policies and procedures;

Delivering the best knowledge to each project and draw upon the subject matter expertise of other members of the firm as required to meet project objectives.

GENERAL RESPONSIBILITIES

SERVICE

• Provide services within the range of knowledge and experience of the project team.
• Clarify client expectations for each project and define project milestones along with the Project Manager.
• Assign the necessary resources, standard of service, contractual obligations and quality assurance. This includes, but is not limited to, ensuring the designation of a qualified subject matter expert, and determining communication hierarchy and signing authority.
• Define the project goals, resources and team structure, and communicate to the project team.
• Ensure fair compensation for services provided and associated billings are issued in a timely manner.
• Review and approve proposals and project deliverables.
• Prepare plans and assign responsibilities when projects require negotiation or dispute resolution.

PROCESS & PRACTISE

• Share knowledge with team members that can apply it to their projects.
• Maintain resources to support sharing of knowledge.
• Implement procedures to improve service and communications.
• Train the Project Managers on financial metrics (WIP, utilization, backlog, etc.).

BUSINESS DEVELOPMENT

• Obtain feedback from clients and determine client satisfaction level.
• Communicate feedback to team members and set actions to address shortfalls.
• Identify future needs that the client has for our services.
• Represent company depth (knowledge and services) to clients.

METRICS

• Business revenue, spectrum of clients, profitability of work.
• Timely recognition and billing of work-in-progress (WIP), and collection of fees.
• Team engagement – meeting schedules, deadlines and budgets.
• The firm’s image and brand recognition.
• Develop new business, forge new client relationships and recruiting.

• Job ID / No. du Poste: 33040
• Open Positions / Postes Ouverts: 1