We are on the hunt for somebody awesome who can take the reigns of a robust heavy equipment service department, backed by a phenomenal crew of technicians and support staff. If you have at least 3 years of demonstrable Service Management experience within the equipment world (bonus points if you know your way around cranes!), strong maintenance planning abilities, a decent head for electromechanical concepts, and a passion for delivering impeccable service…we want you, reach out today to kickstart your next career adventure!

What are the perks?

  • Awesome team – this is one of the best crews of technicians in BC, with many loyal, tenured mechanics (and electricians!)
  • Great corporate culture, casual, family-oriented environment!
  • Highly competitive compensation ($100 – 120,000 base + comprehensive benefits + RRSP with employer match)!
  • Supportive, collaborative management!

What are the responsibilities?

  • Oversee the PM program for a large fleet of heavy equipment (including cranes and hoists)
  • Manage people and processes within the service department to ensure ongoing customer satisfaction and support growth of the business; the team is made up of approximately 20 direct reports (Field Techs, Service Advisors)
  • Work within ongoing Repair and Maintenance budgets, manage budgets effectively to ensure smart allocation of resources and personnel
  • Manage equipment rebuild programs (order of rebuilds, pre-ordering parts, etc)
  • Supplier management & communication – manage costs, quality, and delivery times
  • Follow up with OEMs/suppliers regarding warranty claims, technical bulletins, and product enhancements, oversee management of warranty claims
  • Oversee dispatch functions to ensure schedule is met, support Service Advisors as necessary and fill in during vacation/sick leave to ensure continuity of service
  • Monthly and Annual financial reviews comparing budgets and KPIs, working in collaboration with Parts/Warehouse ad Operations
  • Foster a healthy relationship with sales, accounting and finance to ensure proper paperwork flow and process development
  • Play a key role in business systems integrations (ERP Service modules, dispatch modules, fleet tracking and maintenance software such as InspectAll, etc.)
  • Maintain active relationships with clients
  • Drive new sales through Parts and Service departments, leveraging work order recommendations.
  • Produce service quotations to clients to ensure accuracy and profitability, and review outgoing quotations generated by the Service Advisors for accuracy.
  • Recruit, hire, and train additional Field Service staff, conduct regular performance reviews and take corrective action if necessary
  • Oversee Service Advisor handling of invoice disputes to ensure client satisfaction and mitigate as necessary
  • Maintain a seat on the company Joint Occupational Health & Safety Committee
  • Work with H & S department on program implementation and enforcement

What are the Requirements?

  • Must have demonstrable Service Management experience within the heavy equipment space (dealer or rental, both have relevancy here)
  • Sound knowledge of fleet management and preventative maintenance programs, experience implementing & leading
  • Exceptional people management skills, servant-style leadership qualities
  • Commitment to delivering the highest standard of service
  • Strong communication and organizational skills
  • Business acumen – must be able to drive KPI delivery, manage/work within budgets, and drive continuous improvement from an operational perspective
  • Must be willing to work on site in Abbotsford M-F
  • Must be computer-savvy, with strong exposure to programs like MS Office, CRMs, Dispatch system and fleet management software.

If you are a talented, passionate service manager ready to start your next chapter with a phenomenal employer, look no further – reach out to Chris Hutton today for immediate consideration! [email protected]

Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 35375
  • Open Positions / Postes Ouverts: 1
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