Service Manager

CALLING ALL SERVICE MANAGERS WITH HEAVY-DUTY EQUIPMENT EXPERIENCE!

We are on the hunt for somebody awesome who can take the reigns of a robust heavy equipment service department, backed by a phenomenal crew of technicians and support staff. If you have at least 3 years of demonstrable Service Management experience within the equipment world (bonus points if you know your way around cranes!), strong maintenance planning abilities, a decent head for electromechanical concepts, and a passion for delivering impeccable service…we want you, reach out today to kickstart your next career adventure!

What are the perks?

• Awesome team – this is one of the best crews of technicians in BC, with many loyal, tenured mechanics (and electricians!)
• Great corporate culture, casual, family-oriented environment!
• Highly competitive compensation ($100 – 120,000 base + comprehensive benefits + RRSP with employer match)!
• Supportive, collaborative management!

What are the responsibilities?

• Oversee the PM program for a large fleet of heavy equipment (including cranes and hoists)
• Manage people and processes within the service department to ensure ongoing customer satisfaction and support growth of the business; the team is made up of approximately 20 direct reports (Field Techs, Service Advisors)
• Work within ongoing Repair and Maintenance budgets, manage budgets effectively to ensure smart allocation of resources and personnel
• Manage equipment rebuild programs (order of rebuilds, pre-ordering parts, etc)
• Supplier management & communication – manage costs, quality, and delivery times
• Follow up with OEMs/suppliers regarding warranty claims, technical bulletins, and product enhancements, oversee management of warranty claims
• Oversee dispatch functions to ensure schedule is met, support Service Advisors as necessary and fill in during vacation/sick leave to ensure continuity of service
• Monthly and Annual financial reviews comparing budgets and KPIs, working in collaboration with Parts/Warehouse ad Operations
• Foster a healthy relationship with sales, accounting and finance to ensure proper paperwork flow and process development
• Play a key role in business systems integrations (ERP Service modules, dispatch modules, fleet tracking and maintenance software such as InspectAll, etc.)
• Maintain active relationships with clients
• Drive new sales through Parts and Service departments, leveraging work order recommendations.
• Produce service quotations to clients to ensure accuracy and profitability, and review outgoing quotations generated by the Service Advisors for accuracy.
• Recruit, hire, and train additional Field Service staff, conduct regular performance reviews and take corrective action if necessary
• Oversee Service Advisor handling of invoice disputes to ensure client satisfaction and mitigate as necessary
• Maintain a seat on the company Joint Occupational Health & Safety Committee
• Work with H & S department on program implementation and enforcement

What are the Requirements?

• Must have demonstrable Service Management experience within the heavy equipment space (dealer or rental, both have relevancy here)
• Sound knowledge of fleet management and preventative maintenance programs, experience implementing & leading
• Exceptional people management skills, servant-style leadership qualities
• Commitment to delivering the highest standard of service
• Strong communication and organizational skills
• Business acumen – must be able to drive KPI delivery, manage/work within budgets, and drive continuous improvement from an operational perspective
• Must be willing to work on site in Abbotsford M-F
• Must be computer-savvy, with strong exposure to programs like MS Office, CRMs, Dispatch system and fleet management software.

If you are a talented, passionate service manager ready to start your next chapter with a phenomenal employer, look no further – reach out to Chris Hutton today for immediate consideration! [email protected]

• Job ID / No. du Poste: 35375
• Open Positions / Postes Ouverts: 1