Bilingual Customer Service Associate – Pointe Claire

Role : Customer Service Associate

Location: Pointe-Claire, QC – fully onsite

We are looking for a Customer Service Associate who will be joining the customer service team. CSA will be responsible for ensuring that customer product orders are defined accordingly and in a timely manner in our information system and in accordance with all the company’s operating procedures.

Key Accountabilities

• Review and handle any special customer requests for products including pricing.

• Follow approved contract pricing where applicable.

• Communicate with various stakeholders, customers & distribution team, regarding product requirements.

• Communicate with customers on a regular basis; build relationships.

• Provide front-line support to customers, direct special requests accordingly.

• Insure proper weight balancing for pre-paid or customer paid transport.

• Distribution of documents as required.

• Generate reports.

• Other related tasks.

Job Requirements

• One (1) to two (2) years of experience in customer service with products.

• Able to work in a fast-paced and high-volume environment.

• Bilingual in English and French.

• Detail-oriented.

• Planning and organization skills.

• Excellent communication and interpersonal skills.

• Good computer skills, particularly with Excel.

• Experience in manufacturing industry (an asset).

You can send your resume to jessica at [email protected]

• Job ID / No. du Poste: 37728
• Open Positions / Postes Ouverts: 1