Service Technician – Ottawa

Position Title: Service Technician, Ottawa, Ontario

Department: Field Services

Reports to: Field Service Manager

The Opportunity:

We are seeking a Service Technician for the Greater Ottawa Area to join our team, specializing in servicing high-end commercial beverage equipment, including premium coffee machines. This is a remote position, with technicians working from home and on the road to support clients.

We offer a competitive salary and benefits package, including health, dental, life, disability, and a retirement plan.

Key Responsibilities:

• Install, maintain, and repair commercial beverage equipment.
• Perform preventive maintenance and respond to service calls promptly and effectively.
• Manage service van inventory to ensure readiness for customer needs.
• Provide feedback to internal teams to resolve equipment and operational issues efficiently.
• Communicate accurate and timely information to internal and external stakeholders.
• Assist the Sales Department with technical expertise as needed.
• Participate in new product field tests and market trials.
• Support customer programs such as technical training and trade show initiatives.
• Travel as required to resolve customer issues and troubleshoot equipment.
• Perform other duties as assigned.

Qualifications and Skills:

• Diploma, degree, or vocational training in electrical or mechanical fields.
• Experience in troubleshooting, repairing, and maintaining electromechanical equipment.
• Strong organizational skills with attention to detail.
• Customer-focused with excellent communication skills, both written and verbal.
• Proficient with computers, including Windows and Microsoft Office applications.
• Self-motivated, goal-oriented, and able to work independently.
• Must have a valid driver’s license in good standing and clear a background check.

Why Join Us?

This role offers an opportunity to work with high-end coffee equipment and interact with a diverse range of clients. If you are passionate about delivering excellent technical service and enjoy working on the road, this is the role for you.

How to Apply:

Interested candidates should send a current cover letter and resume to Sarah Fell at [email protected] Please include “Service Technician Ottawa” in the subject line.

#OPSK

Company is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities and experiences make our business stronger. In accordance with the Accessibility for Ontarians with Disabilities Act, if you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

• Job ID / No. du Poste: 38607
• Open Positions / Postes Ouverts: 1