Leasing Manager

Leasing Manager

Residential Portfolio

Toronto ON

60 to 75k base

Our client is a Very prestigious Real Estate Developer in the High-rise Space. We are conducting a search for a Leasing Manager to join this team.

The primary functions of the Leasing Manager are:

• To lease the portfolio of properties at the highest rates possible, exceeding market expectations, through professionally qualifying prospective residents, initiating and executing leases and renewals in the building, all with a focus on minimizing vacancy loss
• To represent the luxury brand of the buildings, and as a front-line employee, provide exceptional service to all residents and applicants.

The Leasing Manager must have a service-oriented approach, excellent communication skills, be willing to work flexible hours including month-end requirements and be confident and comfortable as the building’s liaison with the residents and the community.

Responsibilities

Customer Service:

• Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
• Consistently focus on providing superior customer service
• Meet and interact with residents and prospective residents in a courteous and professional manner
• Foster a strong customer service culture among all staff
• Promote a strong sense of community
• Welcome and assist all residents and visitors in the office
• Answer and direct all incoming telephone calls in a courteous and professional manner
• Complete other duties as assigned

Leasing:

• Encourage appointments or viewings with all prospective resident phone calls, online registrations, emails or walk- ins
• Secure appointments and conduct property and show suite tours with all prospective residents
• Ensure all walk-ins are provided with a property tour, including suite showings – an appointment is not required
• Engage in highest level of professional sales techniques to sell the property to prospective residents in order to obtain a commitment to lease
• Follow-up with all prospective residents in order to overcome any objections, with an overall focus on obtaining a signed lease.
• Regularly inspect upcoming suite availabilities prior to showing to prospective residents
• Ensure that all suites are returned to “rent ready” condition as soon as possible on becoming available
• Inspect all vacant units daily to ensure suites are in optimal condition for showings/appointments
• Negotiate leases to achieve optimum value for the property

Marketing:

• Coordinate open houses and actively promote referral programs if required
• Create and post advertisements on websites as required
• Generate leads through a variety of avenues as required (e.g. telemarketing, direct mail, )
• Conduct monthly market surveys and have a thorough understanding of competing properties and current market conditions
• Prepare annual leasing and marketing plan for insertion in annual budget

Administration and Reporting:

• Review and submit changes to leasing reports as directed
• Complete and maintain a consistent and accurate traffic report and submit on a weekly basis
• Register all prospective residents using Yardi or other software as required
• Collect and complete all pertinent information on the lease application form and forward to the General Manager for approval; obtain the completed bank form, employment letters and cheques (or money orders) for first and last month’s rent
• Complete and/or monitor online background checks, complete and execute the signing of all leases, schedules, assignments, transfers and addendum forms according to established policies and
• Personally, notify all applicants of the General Manager’s decision (approved or declined) with respect to rental applications
• Assemble and provide move-in packages to new residents
• Assist with the completion of incoming and outgoing suite inspections and document as required
• Actively monitor deficiencies in suites and common areas and produce work orders as required
• Maintain an orderly leasing centre with proper filing of all documentation and correspondence
• Serve all legal documentation pertaining to non-payment of rent and/or further landlord/tenant process or litigation as directed
• Perform other duties related to leasing, marketing, and administration as required

Requirements

• 3-5 years of experience in Property Management / Leasing and Sales
• A passion for excellence in customer service delivery
• Post-secondary education preferred
• Exceptional oral and written communication skills
• Strong interpersonal skills
• Strong command of MS Office products: Word, Excel, PowerPoint and Yardi
• Detail-oriented; ability to resolve problems using facts, sound reasoning and common sense
• Self-starter with high degree of initiative, creativity and flexibility

• Job ID / No. du Poste: 38628
• Open Positions / Postes Ouverts: 1