Dealer Order Specialist
Location: Mississauga
Team: Dealer Order – Ordering Operations
Location: Mississauga
Team: Dealer Order – Ordering Operations
Role Summary
As a Dealer Order Specialist, you will act as the primary liaison between retail stores and internal departments, ensuring timely resolution of supply chain and store order issues. Your role is critical in maintaining optimal in-stock levels and delivering a positive customer experience.
Key Responsibilities
- Investigate store order statuses and create emergency orders as required using the corporate order management system.
- Provide accurate product availability and estimated in-stock dates using real-time store and purchase order data.
- Leverage daily distribution centre (DC) plans and transportation tools to collaborate with rapid response teams and integrate urgent orders into scheduled deliveries where possible.
- Recommend solutions to expedite product flow through the supply chain while balancing service levels and cost efficiency.
- Collaborate cross-functionally with teams including Replenishment, Transportation, Distribution Centre Operations, Reverse Logistics, Merchandising, Billing, eCommerce, Digital Operations, Retail Systems, and Store Support to ensure timely and effective resolutions.
- Participate in cross-training across core and specialized processes to enhance team performance and service delivery.
Who You Are
- Adaptable and innovative, with the ability to manage change in a fast-paced retail environment.
- A proactive problem-solver with strong analytical and prioritization skills.
- A collaborative team player with excellent communication and relationship-building abilities.
- Able to manage multiple priorities and tasks efficiently in an operational setting.
- Capable of clearly articulating solutions that meet customer needs.
- Curious and open to learning, with a focus on continuous improvement.
Qualifications
Required:
- Strong attention to detail and ability to manage shifting priorities.
- Proven ability to multitask in a fast-paced environment.
- Strong problem-solving skills with the ability to communicate solutions effectively.
- Excellent interpersonal, written, and verbal communication skills.
- Self-motivated with the ability to work independently and make sound decisions.
- Proficiency in Microsoft Excel and Word.
Preferred:
- Experience with Microsoft Access.
- Familiarity with order management, inventory, or transportation systems.
- Bilingualism is an asset.
- Experience in logistics, distribution, transportation, or retail operations.
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Contract Info / Information sur le contrat
- Job ID / No. du Poste: 56128435
- Open Positions / Postes Ouverts: 1
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