Bilingual Call Center Representative
📍 Location: Mount Royal
💰 Salary: $22/hour
🕒 Start Date: October 20, 2025
📆 Temporary Position
💰 Salary: $22/hour
🕒 Start Date: October 20, 2025
📆 Temporary Position
We are seeking dedicated and motivated Customer Service Representatives to join our team. In this role, you will be the first point of contact for customers, ensuring their satisfaction by responding to inquiries, resolving issues, and providing effective solutions. If you are passionate about customer care and thrive in a fast-paced contact center environment, we want to hear from you.
Key Responsibilities
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Handle customer inquiries through email, live chat, and phone calls promptly and professionally.
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Provide solutions for unsatisfactory service issues while adhering to company policies and procedures.
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Offer first-level technical and general support to stores.
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Document, track, and follow up on all customer interactions.
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Support e-commerce sales by assisting customers with product information, promotions, returns, and exchange policies.
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Identify opportunities to improve customer service practices, tools, and systems.
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Enhance brand loyalty through exceptional service.
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Participate in special projects as assigned.
Requirements
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Availability to work days, evenings, and weekends.
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The broader the availability, the more shifts and long-term opportunities you will have.
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You must be available on week days ( Days or evening shots ) with at least 1 weekend day (Saturday or Sunday) is mandatory
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Strong customer service orientation with a passion for problem-solving.
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Excellent verbal and written communication skills.
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College diploma (DEC, technical, or community college diploma).
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Minimum of 1 year of experience in a contact center environment.
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Proficiency in computer systems and applications.
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Bilingual (French & English) – written and spoken (priority will be given to bilingual candidates).
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Strong unilingual candidates may still be presented, but bilingual candidates will be prioritized.
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E-commerce customer service experience (asset).
✨ If you are a dynamic, service-driven professional with excellent communication skills, apply today !
#QPQC
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 50508744
- Open Positions / Postes Ouverts: 1
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