Customer Service Representative

Fuze HR is seeking an experienced Customer Service Representative to join a well-established organization based in London, Ontario. This position is critical in supporting customers and ensuring smooth operations across various departments.

Location: London, Ontario

Work Hours: 8:00 AM to 4:30 PM, with flexibility for overtime as needed

Position Type: Full-time

Salary: Competitive, based on experience

Benefits: Offered after a three-month probationary period

Start Date: Immediately

Key Responsibilities:

• Accurately process incoming orders and maintain shipping dates in JD Edwards (JDE).
• Review orders for pricing accuracy and tax compliance prior to invoicing.
• Organize and file invoiced orders for record-keeping.
• Create and manage purchase orders for suppliers, as well as receive and confirm POs for parts, installations, and equipment.
• Serve as a point of contact for customer service, inventory management, and outbound freight when required.
• Perform master file maintenance, including adding or updating parts and items.
• Update pricing schedules for services and parts as needed.
• Generate and provide reports as requested by the team.
• Cross-check and reconcile order details between locations.
• Respond to customer inquiries and deliver exceptional support.
• Uphold and promote the company’s vision, values, and goals.
• Participate in training and team activities to support ongoing process improvements.
• Take on additional duties as assigned by the Manager or designate.

Qualifications:

• Experience with JD Edwards (JDE) is strongly preferred.
• A minimum of 2 years of customer service experience in a fast-paced environment.
• Strong attention to detail with excellent organizational skills.
• Ability to adapt and maintain high performance in a dynamic work environment.
• Effective interpersonal and communication skills.
• Self-motivated with the ability to work independently and with minimal supervision.
• Proven ability to manage conflict and build positive relationships across teams.
• High School diploma or equivalent is required.

What We Offer:

• Competitive wages based on experience.
• Comprehensive benefits package and pension plan.
• A welcoming and inclusive company culture.
• A clean, safe, and collaborative working environment.

If you’re a detail-oriented professional with a passion for customer service and operational excellence, we want to hear from you! Please email your resume to Daniils Ivasenko at [email protected] .

We thank all applicants in advance for their interest. Please note that only suitable candidates will be contacted.

#ONDT

• Job ID / No. du Poste: 38583
• Open Positions / Postes Ouverts: 1