Customer Service Representative

Remote

Work Schedule: Monday- Friday, 37.5/week.

Salary: 47.5K

You want to work in a culture-first company that believes in doing the right thing for their employees. A company that strives in providing a work environment where you feel valued and challenged? We have the best position for you.

We are looking for a customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns and needs.

Responsibilities:

  • Strive for optimal customer satisfaction at all times.
  • Respond to incoming calls with a positive and respectful attitude.
  • Furnish customers with comprehensive details regarding premium appliances.
  • Address and resolve customer concerns or issues, ensuring appropriate follow-up with effective solutions.
  • Schedule appointments and dispatch service technicians accurately.
  • Handle all customer requests promptly and efficiently.
  • Maintain accurate documentation of customer/client information within the CRM system.

Qualifications:

  • At least 3 years of experience in customer service or a call center setting.
  • High school diploma or equivalent qualification.
  • Experience in logistics is advantageous.
  • Proficiency in actively listening to customer concerns and providing empathetic solutions.
  • Collaborative team player mindset.
  • Comfortable working in a high-speed environment.
  • Excellent communication abilities in both English and French.
  • Capability to handle multiple tasks concurrently and navigate various applications simultaneously.
  • Familiarity with Microsoft Office and Outlook.
  • Understanding of Salesforce CRM is beneficial.
  • Strong organizational skills and adeptness at prioritizing tasks.

Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 37165
  • Open Positions / Postes Ouverts: 1
Job Overview

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