Branch Service Manager (Truck and Trailer Service Operations)
Location Regina, Saskatchewan
Location Regina, Saskatchewan
Salary: 80k-90k depending on experience
We are seeking an experienced and highly organized service manager to lead the daily operations of our truck and trailer service department the ideal candidate will have a strong background in heavy duty vehicle maintenance, excellent leadership skills and a commitment to delivering outstanding customer service.
This role involves managing technicians, coordinating repairs, ensuring compliance and driving departmental performance.
Key Responsibilities: Branch Service Manager (Truck and Trailer Service Operations)
- Oversee daily service department operations including scheduling job assignments and work order flow
Ensure all repairs and maintenance are completed efficiently accurately and on time
Monitor service quality to meet or exceed customer expectations
Lead train and support a team of service technicians and support staff
Conduct performance reviews and implement ongoing training and development programs
Promote a culture focused on safety accountability and continuous improvement - Serve as the primary contact for all service related customer inquiries and concerns
Communicate clearly with customers about diagnostics timelines and costs
Build strong long term client relationships through excellent service delivery
Coordinate with the parts department to ensure timely access to necessary components
Ensure all service activities meet DOT safety and industry compliance standards
Maintain detailed and accurate service records inspections and logs
Track key performance indicators monitor department budgets and drive profitability
Assist with job cost estimates and prepare service quotes and invoices - All other related tasks
- Qualifications: Branch Service Manager (Truck and Trailer Service Operations)
Proven experience in a supervisory or management role within truck and or trailer service operations
Strong knowledge of heavy duty truck and trailer maintenance and repair procedures - Excellent leadership organizational and communication skills
Ability to interpret technical manuals and schematics
Proficiency with service management software and Microsoft Office
Customer focused with a strong service mindset
Valid driver’s license CDL is considered an asset
Five or more years of experience in the truck and trailer service industry - Familiarity with top brands including Freightliner Kenworth Peterbilt Great Dane and Utility
Strong understanding of DOT OSHA and FMCSA regulations
Apply today, send your resume to [email protected]
#OPSK
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 51599558
- Open Positions / Postes Ouverts: 1
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