Job Summary We are seeking a highly skilled Network Operations Administrator with a strong background in managing large-scale, multi-site network infrastructures, preferably in the retail sector. The ideal candidate will have experience with Fortinet technologies (FortiGate, FortiManager), Cisco Nexus switching, VXLAN, NSX-T, and cloud platforms such as Google Cloud Platform (GCP) and Microsoft Azure. This role involves maintaining, securing, and optimizing our hybrid network environment, supporting both on-premises and cloud-based infrastructure, and participating in a rotating 24/7 on-call schedule.
Key Accountabilities Network Infrastructure Management
- Configure, monitor, and maintain FortiGate firewalls and FortiManager.
- Perform firmware upgrades across Cisco and Fortinet devices.
- Administer Cisco Nexus switches, routers, and wireless controllers (AirOS/IOS-XE).
- Implement and manage VXLAN overlays for network segmentation and virtualization.
- Support Cisco ISE for identity-based network access control (Radius/TACACS).
- Manage and troubleshoot NSX-T environments for network virtualization and microsegmentation.
- Manage and optimize network connectivity in GCP and Azure environments.
Automation & Monitoring
- Develop and maintain Python scripts for network automation and operational efficiency.
- Implement proactive monitoring and alerting using SolarWinds and other tools.
Troubleshooting & Support
- Provide advanced troubleshooting for network-related issues, ensuring minimal downtime.
- Perform root cause analysis of network incidents and implement corrective actions.
- Support end-users and internal teams with network-related queries and issues. Handle L3 support tickets escalated from technician (L2) and call center (L1).
- Document and maintain Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles.
On-Call Rotation
- Participate in a rotating on-call schedule to provide 24/7 support for critical network issues.
- Respond promptly to critical incidents, coordinate resolution efforts and communicate effectively with team members and stakeholders during on-call periods.
Documentation & Reporting
- Maintain accurate network documentation including diagrams, configurations, and change logs.
- Generate performance and incident reports for internal stakeholders.
Continuous Improvement
- Stay current with emerging technologies and industry best practices.
- Recommend and implement improvements to enhance network performance, security, and scalability.
Job Requirements
- Degree or certificate in Information Technology, Network, or related field;
- Three (3) to five (5) years’ experience in network operations and administration;
- Certifications such as Fortinet NSE, Cisco CCNA/CCNP, VMware NSX-T, or relevant cloud certifications (GCP, Azure) are highly desirable;
- Proficiency in managing Fortigate firewalls and Fortimanager;
- Strong knowledge of Cisco Nexus switches and other Cisco networking devices;
- Experience with VXLAN implementation and management;
- Advanced troubleshooting skills in a complex network environment;
- Knowledge in Python scripting for network automation;
- Knowledge with SolarWinds for network monitoring and management;
- Knowledge of managing and optimizing networks in GCP and Azure environments;
- Strong analytical and problem-solving abilities;
- Excellent communication and documentation skills;
- Ability to work independently and collaboratively in a fast-paced environment; and
- Calm and effective under pressure, especially during incident response.
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 53639322
- Open Positions / Postes Ouverts: 1
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