Execution Analyst/ Logistics Coordinator/CSR
This is an ongoing assignment with a big company. An ideal candidate will have the following:
- Candidates must be flexible to work any shift from Sunday to Saturday.
- Currently, the position requires four days in the office.
- Bilingualism is an asset.
- Candidates must have customer service experience, be highly detail-oriented, and have basic analytical skills.
Responsibilities:
- Staff the phone queue, providing the best possible information and customer service for stores, carriers, and internal stakeholders.
- Proactively perform load monitoring tasks to prevent, identify, resolve and communicate any load delays, issues, or conflicts.
- Ensure the integrity of the information within the company tracking systems (JDA/Insight).
- Provide operational status updates for management and other internal stakeholders as required
- Provide input and recommendations on business processes and/or technical issues
- Contribute to the identification, analysis, improvement, and recommendations of solutions (systems and process)
- Analyse various topics as assigned (data and process), from the simple to the complex, presenting findings, including key information and issues, as well as potential solutions.
Qualifications:
- Excellent communication skills (both written and verbal), including a calm, professional, and friendly demeanor under pressure
- Strong service quality awareness and commitment
- Ability to adapt to a rapidly changing environment
- Demonstrated organizational skills; ability to multi task and juggle changing priorities on a daily and hourly basis
- Strong objective decision making / problem solving skills
- Proven PC knowledge & aptitude, ability to learn multiple new systems
- Flexible hours depending on business requirement
#ONDT
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 53683062
- Open Positions / Postes Ouverts: 1
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