ECommerce Account Manager

As an eCommerce Account Manager, you will become an integral part of our expanding Account Management department. Your primary responsibility will be overseeing client portfolios, which entails addressing their queries, comprehending their business requisites, and accommodating their specific demands. The ideal candidate will work in-house, ensuring seamless communication with cross-functional teams and fostering collaboration.

• Client Relationship Management: Build and maintain strong relationships with a portfolio of eCommerce clients. Engage with clients in person or virtually to understand their evolving needs and priorities.
• Strategic Planning: Develop tailored shipping strategies that align with their goals and leverage market trends and insights.
• Problem Solving: Respond promptly and effectively to client inquiries, concerns, and issues. Work closely with internal teams to troubleshoot and resolve challenges to ensure client satisfaction.
• Logistics Expertise: Provide strategic guidance and recommendations to partners to optimize eCommerce shipping operations.
• Cross-functional Collaboration: Work closely with internal teams, including Operations, Marketing, and Sales, to ensure the seamless execution of client initiatives and projects.
• Reporting: Provide regular internal and external performance reports and opportunities for optimizing shipping solutions.
• Training and Support: Act as the Subject Matter Expert in educating clients on the company’s eCommerce shipping tools, platforms, and best practices.

Qualifications:

• 2 years of hands-on experience in eCommerce and the logistics industry.
• 3 years of experience managing client relations and customer service.
• Strong analytical skills with the ability to interpret data and make strategic recommendations.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a passion for delivering exceptional service.
• Problem-solving abilities and a proactive approach to challenges.
• Detail-oriented and highly organized.

Additional Requirements:

• Travel may be required for meetings, conferences, and partner visits.
• Flexible work schedule, as eCommerce clients usually work their own operational hours.

• Job ID / No. du Poste: 38707
• Open Positions / Postes Ouverts: 1