Customer Service Manager
Location: Mississauga (On-site)
Type: Full-Time | Permanent
Type: Full-Time | Permanent
Are you a seasoned customer service leader who thrives in fast-paced environments and enjoys building high-performing teams?
Our client — a well-established, growth-oriented organization — is seeking a Customer Service Manager to lead a critical customer-facing function. This role offers the opportunity to make a meaningful impact on customer experience, team development, and operational excellence.
What You’ll Do
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Lead, mentor, and develop a team of customer service professionals
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Oversee end-to-end customer service operations in a high-volume environment
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Manage escalated customer issues and ensure timely, effective resolution
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Partner cross-functionally to deliver seamless customer experiences
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Analyze service data and KPIs to drive continuous improvement
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Implement and refine service processes, standards, and best practices
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Deliver training and support team development initiatives
What You Bring
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10+ years of progressive experience in customer service or customer-facing operations
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4+ years of people management experience
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Strong leadership, communication, and stakeholder management skills
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High attention to detail with strong analytical and Excel capabilities
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Comfort working with CRM systems and modern digital tools
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Ability to operate calmly and effectively in high-pressure situations
Why Join
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Join a stable, growing organization with a strong leadership team
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Opportunity to lead, influence, and modernize a core function
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Competitive compensation and comprehensive benefits
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Collaborative, people-first workplace culture
#ONDT
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 54244486
- Open Positions / Postes Ouverts: 1
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