Account Manager

Job Title: Customer Excellence Manager
Location: Montreal, QC (fully onsite)

Overview

A leading manufacturing company in the electronics sector is seeking a bilingual Customer Excellence Manager to oversee customer programs from initial onboarding through to final delivery and post-sales support.

This position offers the opportunity to work closely with cross-functional teams and play a key role in driving customer satisfaction across highly technical, high-value projects.

Key Responsibilities

• Ensure seamless transition of projects from business development to program management

• Plan and manage production schedules and deliveries to meet customer needs

• Serve as the primary point of contact for customers, handling inquiries and maintaining strong relationships

• Work closely with internal teams (engineering, procurement, production, and logistics) to monitor project timelines and resolve issues

• Analyze customer forecasts and align with planning/procurement to ensure timely materials delivery

• Maintain accurate data in ERP systems

• Provide support to external sales reps, agents, and vendors

• Occasionally travel to client sites within Quebec, Ontario, Maritimes, and Eastern US

Requirements

• Fully bilingual in English and French (spoken and written)

• Strong communication, problem-solving, and interpersonal skills

• Experience working with ERP systems

• Ability to manage competing priorities in a fast-paced, evolving environment

• Comfortable collaborating with various departments

Preferred Experience

• Experience in a manufacturing environment

• Background in sectors such as aerospace, telecom, defense, automotive, medical, or industrial equipment is a strong asset

• Proficiency in Microsoft Office and project tracking tools