Service Manager – Medium / Heavy-Duty Truck Dealership (Burlington, ON)
Position Overview: Service Manager – Medium / Heavy-Duty Truck Dealership (Burlington, ON)
We are currently seeking an experienced Service Manager to lead a dealership service department in Burlington. This is a hands-on leadership role responsible for rebuilding and strengthening service operations, improving customer satisfaction, and driving departmental profitability.
- Location: Burlington, ON
- Position Type: Full-time, Permanent
- Start Date: ASAP (urgent hire)
- Team Size: ~4–6 direct/indirect reports
- Structure: 25% office / 75% floor & customer-facing
Key Responsibilities: Service Manager – Medium / Heavy-Duty Truck Dealership (Burlington, ON)
- Lead daily service department operations and workflow
- Manage technicians, service advisors, and apprentices
- Drive customer satisfaction and service growth
- Oversee KPIs, budgets, and departmental performance
- Implement process improvements and operational structure
- Support warranty, billing, and service profitability
- Provide hands-on leadership and team development
- Ensure compliance with safety and dealership standards
Candidate Requirements: Service Manager – Medium / Heavy-Duty Truck Dealership (Burlington, ON)
- Valid 310T Truck & Coach License or 310S Automotive License (Required)
- Valid G Driver’s License (Required)
- 3–7+ years experience in truck dealership/service environment
- Strong leadership experience managing small to mid-sized teams
- Solid understanding of dealership operations, KPIs, and customer service
- Budgeting and operational management experience
- Proficient with Microsoft Office and dealership systems (CDK or similar)
- Strong communication and customer-facing leadership ability
- English fluency required
Leadership Profile: Service Manager – Medium / Heavy-Duty Truck Dealership (Burlington, ON)
- Hands-on operational leader
- Strong people management and coaching skills
- Customer-focused and business-driven mindset
- Ability to rebuild and grow a service department
Compensation & Benefits:
Service Manager – Medium / Heavy-Duty Truck Dealership (Burlington, ON)
- Salary: $85,000 – $125,000/year
- Medical, Dental, Vision, Life Insurance, LTD
- RRSP / Employer matching program
- Standard vacation + statutory holidays
- Safety equipment and tools provided
- Annual performance-based review
Schedule: Service Manager – Medium / Heavy-Duty Truck Dealership (Burlington, ON)
- Monday to Friday
- Day shift: 7-4/5pm
- Occasional flexibility required
- No standard evenings or nights
Why This Role?
This is a high-impact leadership opportunity for someone who enjoys rebuilding operations, leading teams, and driving measurable business (sales) performance in a dealership environment.
Apply resume to [email protected] For immediate consideration contact Cheryl at 905 361-3987 ext 107
#OPSk
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 56067299
- Open Positions / Postes Ouverts: 1
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