Customer Order Associate
Function: Administration
Department: Customer Service
Location: Brampton, ON
Employment Type: Full-Time
Role Overview
The Customer Order Associate provides administrative and operational support to assigned locations while maintaining strong relationships with clients. This role is responsible for managing customer account documentation and scanned data, ensuring internal procedures are followed accurately. The associate addresses customer inquiries, resolves service-related issues, and escalates more complex concerns to the appropriate internal teams as needed.
Key Responsibilities
Administrative Support
- Perform daily audits of driver logs to ensure accuracy and compliance
- Support internal projects, review procedures, and analyze customer data to improve participation, engagement, and revenue
- Prepare reports and provide updates to management
- Process service confirmations
- Coordinate shipping of supplies, equipment, parts, and documents (e.g., courier shipments, RFP materials)
- Reschedule missed services as required
- Open, review, and distribute incoming mail
- Support vendor setup, communication, and local coordination
- Maintain equipment lists and process deliveries
Payroll Administration
- Enter, review, and audit weekly time and attendance records prior to departmental approval
Billing and Accounts Payable
- Manage exception-based billing accounts
- Review vendor invoices for accuracy and completeness
- Ensure proper coding to the correct location and general ledger accounts with management approval
- Batch and submit invoices to Accounts Payable
- Perform additional duties and responsibilities as assigned
Education and Experience
- High School Diploma or equivalent required; post-secondary education preferred
- Minimum of 2 years of administrative experience
- Strong working knowledge of Microsoft Word, Excel, and PowerPoint
Skills and Competencies
- Strong research and problem-solving skills to investigate and resolve customer issues
- Ability to understand customer needs, build trust, and maintain effective working relationships
- Proven ability to manage multiple priorities and tasks simultaneously
- Adaptable and effective in changing environments
- Strong follow-through and commitment to completing work accurately
- Clear, professional communication skills
- Ability to work independently with minimal supervision
- Strong time management and organizational skills
- Ability to identify issues, follow procedures, and apply prior experience to current tasks
Physical Requirements
- Frequent typing and repetitive hand movements
- Regular grasping, reaching, and sitting for extended periods
- Ongoing verbal communication and active listening
- Frequent visual focus for computer work, data review, and document handling
- Occasional pushing, pulling, and lifting of materials
If interested, please submit your resume to [email protected].
Only candidates selected for further consideration will be contacted.
#ONDT #ondt
#ONDT #ondt
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 54261742
- Open Positions / Postes Ouverts: 1
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