Job Title: Execution Analyst / Logistics Coordinator
Two shifts are available right now, Night shift and early morning shift-must drive because of the shift timing.
Overview:
As an Execution Analyst / Logistics Coordinator, you will play a critical role in proactively monitoring outbound store deliveries across Canada. This position ensures outstanding customer service to stores and transportation partners through call centre support. You will respond to any delivery disruptions, collaborate with internal dispatch teams, stores, and carriers, and help implement revised delivery plans as needed. Additionally, this role is responsible for maintaining the accuracy of delivery data across various tracking systems used internally and externally.
This team operates 24/7, offering a wide variety of shifts. Flexibility is essential to accommodate changing or temporary business needs.
Key Responsibilities:
- Staff the visibility phone queue and provide exceptional support to stores, carriers, and internal stakeholders.
- Proactively monitor and manage load status to identify, resolve, and communicate delivery delays or issues.
- Ensure data accuracy within transportation tracking systems (e.g., JDA, Insight).
- Deliver real-time operational updates to management and other internal teams as needed.
- Support business process and system improvements by identifying issues, recommending solutions, and assisting with implementation.
- Conduct analysis on operational topics, presenting findings, key insights, and recommendations for improvement.
Qualifications:
- Excellent verbal and written communication skills, with a professional and composed demeanor under pressure.
- Strong commitment to customer service and quality support.
- Ability to adapt quickly in a dynamic and fast-paced environment.
- Strong organizational skills, with the ability to multitask and manage shifting priorities.
- Sound judgment and problem-solving abilities.
- Comfortable using PCs and learning multiple systems and applications.
- Willingness and flexibility to work variable shifts, including nights and weekends as required.
Assets:
- Previous experience in a call centre or customer service role.
- Background in dispatch or transportation logistics.
- Familiarity with transportation systems such as JDA and Insight.
- Bilingual in French and English.
- Knowledge of Canadian transportation regulations, including Hours of Work Legislation, TDG (Transportation of Dangerous Goods), and the Highway Traffic Act.
- Strong geographic knowledge of Canada.
- Understanding of intermodal operations, including CN and CP rail networks.
Pre-Employment Requirements:
- Successful completion of reference checks and a criminal background check is required for this position.
#ONDT
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 50005419
- Open Positions / Postes Ouverts: 1
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