Position: Customer Service Representative (CSR)
📍 Onsite | Monday – Friday, 8:30 AM – 5:00 PM
💼 Industry: Construction, Manufacturing, or Industrial (preferred)
🗓 Interviews: 1 virtual + 1 onsite
📌 Experience Required: 1–3 years in a similar role
💼 Industry: Construction, Manufacturing, or Industrial (preferred)
🗓 Interviews: 1 virtual + 1 onsite
📌 Experience Required: 1–3 years in a similar role
Key Responsibilities
Customer Service:
- Deliver an exceptional customer experience via phone, email, fax, and in-person at the showroom.
- Accurately input sales orders into the ERP system and ensure customers receive order confirmations.
- Respond promptly to customer inquiries, concerns, and service requests.
- Ensure sales orders reflect current pricing agreements or project-based quotes.
- Provide thorough assistance and follow-up for all technical support inquiries.
- Handle product return requests by collecting and verifying required documentation.
- Forward keying requests to the appropriate department.
- Coordinate with the Accounts Receivable team to assess customer credit limits.
- Notify Account Managers when a customer refuses a shipment and it is returned.
Pick-Up Counter Duties:
- Place ready-for-pick-up orders in the designated blue bin.
- Group multiple orders for the same customer and file them correctly.
- Monitor the pick-up bin to ensure orders are no older than two weeks.
- Follow up with customers regarding orders that have not been collected within two weeks to arrange pickup or delivery.
Back Order Management:
- Regularly review the back order report to identify orders ready for fulfillment.
- Allocate inventory and prepare sales orders for shipment.
- Oversee orders designated for complete shipment, ensuring all items are available.
Return Merchandise Authorization (RMA):
- Assess customer return requests and verify provided details to determine RMA eligibility.
- Determine and communicate applicable restocking fees.
- Record approved RMAs in the ERP system and attach all relevant documentation.
- When items are rejected under an RMA, inform the customer of the reasons and coordinate return logistics. If the return is approved, process repairs, replacements, or credits as needed.
#ONDT #ondt
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 49171900
- Open Positions / Postes Ouverts: 1
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