Service Manager

Service Manager

Opportunity:

A leading manufacturer of large high temperature heat pumps for the commercial and industrial Canadian and US markets, is looking for an experienced service Manager/Advisor. The successful candidate will be focused on setting up the support needed for the products, from testing in house, to assisting with startup/commissioning, to aftermarket technical support.

What our client offers

· Hours: Mon-Thurs 7:30 am – 5 pm, Fri 7:30 am – 11:30 am

· Salary: Negotiable

· After Probation Period:

· Flexible Group benefits Package (once probationary period is completed)

· Voluntary RRSP/RPP with company matching up to 5% after 1 year employment (once probationary period is completed)

· Safety shoe and prescription safety glasses allowance (once probationary period is completed)

Responsibilities

· Ensuring that the equipment to the field is supported properly

· Assist with running and testing heat pumps in our factory test stations

· Evaluating service reps for various sales regions and establishing service agreements

· Develop and provide training programs for customer service tech at Transom facility and in the field

· Go to site to do factory startup and commissioning of newly installed equipment

· Train local service tech on startup and commissioning of transom equipment

· Provide technical support for field technicians over the phone or emails

· Trouble shoot the equipment and the controls

· Generate technical service bulletins

· Coordinate service parts

· Provide constant feedback of service issues and inquiries to the engineering and production teams

· Work together with engineering, production and product managers in developing new products and refining existing ones.

· Maintains knowledge of industry trends, including application of low-GWP solutions such as CO2 and A2L-refrigerants

· Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations

· Displays extensive working knowledge of industry standards and practices, including product details and company services offered

· Work with design and manufacturing engineers in the development of product offered.

· Communicate quality standards to contractors and manufacturer reps.

· Prepare reports related to issues on units installed at customer site and review with internal staff.

· Assist in root cause analysis and solutions to quality problems.

· Display, to the extent required to perform job functions and after reasonable training, proficiency with programs such as Excel, Word, Frontier and all other required software.

· Use and maintain hand tools.

· Any other duties or responsibilities within the job holder’s capability that may reasonably be required from time to time.

Qualifications & Skills

· Service manager: 5 years (required)

· Experience with refrigeration-based HVAC equipment

· Detailed technical knowledge of refrigeration systems

· Being able to trouble shoot equipment

· Working with controllers and instrumentation

Attributes

· Strong communication and interpersonal skills

· Extremely conscientious and cooperative.

· Good with detail and takes their duties seriously.

· Follows company rules and directions.

· The ability and desire to follow quality parameters as prescribed, while having a “Form, Fit & Function” attitude so that a cost-effective environment is promoted and maintained through training, audits and accountability of all employees in the process.

· Very logical, task oriented and analytical.

· Will think through a problem and weigh the pros and cons.

· Makes decisions on facts rather than on emotions.

· Accepting, cautious and deliberate in approach.

· Good team member.

· Sense of urgency to get the work at hand done in a timely manner and accurate

Don’t miss out on this great opportunity. Our client is interviewing now and this position will not be available for long. If you’re interested, please apply now

We are looking forward to hearing from you

To apply email your resume to Syndel Gerlings at [email protected] or find us at www.fuzehr.com to see all our open positions.

Fuze HR Solutions is committed to building a diverse, accessible, and equitable workforce. Our approach is twofold. Both internal, where we focus on creating a diverse and inclusive environment for our employees, and external, where we source and recruit from the most diverse candidate pools. Our teams are educated on current best practices at attracting, retaining, and working with the most talented and diverse candidates.

As an equal opportunity employer, we are committed to accommodating every candidate and encourage those who identify as a member of a visible minority group, or a person with a disability and requiring specific accommodations, to apply.

For all questions, comments and feedback on our diversity and inclusion programs and policies or to request information relating to accommodation measures, please contact your local Fuze HR Solutions branch.

We look forward to working with you

#OPSK

• Job ID / No. du Poste: 38779
• Open Positions / Postes Ouverts: 1