CALLING ALL SERVICE MANAGERS WITH HEAVY-DUTY EQUIPMENT EXPERIENCE!
We are on the hunt for somebody awesome who can take the reigns of a robust heavy equipment service department, backed by a phenomenal crew of technicians and support staff. If you have at least 3 years of demonstrable Service Management experience within the equipment world (bonus points if you know your way around cranes!), strong maintenance planning abilities, a decent head for electromechanical concepts, and a passion for delivering impeccable service…we want you, reach out today to kickstart your next career adventure!
What are the perks?
- Awesome team – this is one of the best crews of technicians in BC, with many loyal, tenured mechanics (and electricians!)
- Great corporate culture, casual, family-oriented environment!
- Highly competitive compensation ($100 – 120,000 base + comprehensive benefits + RRSP with employer match)!
- Supportive, collaborative management!
What are the responsibilities?
- Oversee the PM program for a large fleet of heavy equipment (including cranes and hoists)
- Manage people and processes within the service department to ensure ongoing customer satisfaction and support growth of the business; the team is made up of approximately 20 direct reports (Field Techs, Service Advisors)
- Work within ongoing Repair and Maintenance budgets, manage budgets effectively to ensure smart allocation of resources and personnel
- Manage equipment rebuild programs (order of rebuilds, pre-ordering parts, etc)
- Supplier management & communication – manage costs, quality, and delivery times
- Follow up with OEMs/suppliers regarding warranty claims, technical bulletins, and product enhancements, oversee management of warranty claims
- Oversee dispatch functions to ensure schedule is met, support Service Advisors as necessary and fill in during vacation/sick leave to ensure continuity of service
- Monthly and Annual financial reviews comparing budgets and KPIs, working in collaboration with Parts/Warehouse ad Operations
- Foster a healthy relationship with sales, accounting and finance to ensure proper paperwork flow and process development
- Play a key role in business systems integrations (ERP Service modules, dispatch modules, fleet tracking and maintenance software such as InspectAll, etc.)
- Maintain active relationships with clients
- Drive new sales through Parts and Service departments, leveraging work order recommendations.
- Produce service quotations to clients to ensure accuracy and profitability, and review outgoing quotations generated by the Service Advisors for accuracy.
- Recruit, hire, and train additional Field Service staff, conduct regular performance reviews and take corrective action if necessary
- Oversee Service Advisor handling of invoice disputes to ensure client satisfaction and mitigate as necessary
- Maintain a seat on the company Joint Occupational Health & Safety Committee
- Work with H & S department on program implementation and enforcement
What are the Requirements?
- Must have demonstrable Service Management experience within the heavy equipment space (dealer or rental, both have relevancy here)
- Sound knowledge of fleet management and preventative maintenance programs, experience implementing & leading
- Exceptional people management skills, servant-style leadership qualities
- Commitment to delivering the highest standard of service
- Strong communication and organizational skills
- Business acumen – must be able to drive KPI delivery, manage/work within budgets, and drive continuous improvement from an operational perspective
- Must be willing to work on site in Abbotsford M-F
- Must be computer-savvy, with strong exposure to programs like MS Office, CRMs, Dispatch system and fleet management software.
If you are a talented, passionate service manager ready to start your next chapter with a phenomenal employer, look no further – reach out to Chris Hutton today for immediate consideration! [email protected]
- Job ID / No. du Poste: 35375
- Open Positions / Postes Ouverts: 1
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