Position: Terminal Manager
Location: London, ON
Reports to: Southwestern Ontario Regional Manager
Terminal Details
- Approximately 20-door LTL cross-dock terminal
- Unionized dock workforce; non-unionized administrative team
- Terminal Manager direct reports:
- Dispatcher
- Administrative Support
- Dock Lead Hand + 5 dock workers
- 7 Independent Owner-Operators
- 1 quasi company-operated truck & driver
- Terminal handles ~150 inbound and ~75 outbound shipments per day, with room for growth
- Serves the SW Ontario LTL market from Sarnia to Woodstock as part of a 20+ terminal network
Compensation
- $70,000–$75,000 per year
- 20% profit-sharing eligibility
- Up to 5% pension match
- Car allowance ($450/month)
- Competitive Benefits
- Safety shoe allowance
Overview
The Terminal Manager is a senior-level leadership role responsible for managing a high-volume LTL terminal. This position oversees supervisors, dispatchers, dock staff, and administrative personnel, ensuring operational excellence, safety, productivity, and customer service. The role requires hands-on experience in transportation or logistics, strong leadership skills, and the ability to translate financial performance into actionable operational plans.
Core Competencies
- Demonstrated hands-on approach to managing in an LTL environment, including:
- Valid forklift operator’s license
- Experience in dispatching and/or driving
- Lead a fast-paced, high-volume LTL operation through a team of supervisors, dispatchers, and front-line employees.
- Coach and develop team members through clear communication, collaboration, and positive guidance.
- Make informed decisions with consideration for safety, service quality, and productivity, adhering to company policies and procedures.
- Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
- Utilize key performance metrics to manage terminal operations, including safety, on-time delivery, freight flow compliance, productivity reports, load factors, and exception management.
- Quickly recognize and address operational challenges, collaborating with others to find practical solutions.
- Manage owner-operators, agency drivers, outside cartage, and company drivers effectively.
- Oversee administrative functions and workforce management within the terminal.
- Knowledge of intermodal transportation, particularly rail, is considered an asset.
- Interpret financial results and translate them into actionable plans for operational performance.
- Perform additional duties as required.
Technical Requirements
- Post-secondary education in transportation or logistics preferred; relevant industry experience will also be considered.
- 3–5 years’ experience in a terminal setting, preferably in transportation.
- Experience leading teams of front-line employees, supervisors, and managers; experience in a unionized environment is an asset.
- Contribute to the development and management of annual operating budgets.
- Strong business acumen and ability to work effectively with front-line staff, supervisors, managers, and executives.
- Intermediate financial management skills (P&L, accruals, expense management, statistical and historical analysis).
- Proven leadership skills, including developing staff and achieving results through others.
- Proficient in MS Office and web-based programs; experience with AS400 is an asset.
- Safety-focused, with strong problem-solving and multitasking skills.
- Excellent verbal and written communication.
- Customer-oriented mindset for both internal and external stakeholders.
#ONDT #ondt
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 51117274
- Open Positions / Postes Ouverts: 1
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