FuzeHR is now hiring a driven, strategic, people‑focused Service Manager to lead the charge at our client’s busy Nanaimo branch on beautiful Vancouver Island! This is an exciting & lucrative opportunity for an experienced Service Manager to take their career to the next level with an industry-leading organization that invests heavily in their team members.
If you're ready to shape culture, lead a high‑performing team, and elevate customer experience, this is the opportunity you’ve been waiting for.
What are the Perks?
- Highly competitive base salary, targeted at $110,000–$130,000+ annually (commensurate with experience)
- Robust, 100% employer-paid benefits packaging including medical, dental, vision coverage, basic life insurance, disability, and wellness programs
- RRSP program with employer match (4%)
- Generous PTO
- Ongoing opportunities for professional & leadership development, career growth, and more!
- Relocation assistance available for qualified candidates living across Canada
- Exposure to advanced technology & top-tier commercial brands
What are the Responsibilities?
- As the Service Manager, you’ll spearhead the daily operations of the service department—driving performance, elevating customer satisfaction, and developing a talented team of technicians and service staff.
- This is a career-defining leadership role where you’ll influence everything from strategic planning to customer experience.
- Lead, mentor, and coach a high-performing service team
- Set clear expectations and maintain strong communication through daily huddles
- Address trends affecting morale, productivity, turnover, and staff satisfaction
- Oversee hiring, onboarding, scheduling, training, performance management, and recognition
- Build a culture of passion for brands and elite customer service
- Maintain technician files for apprenticeships and payroll requirements
- Partner with leadership on annual business planning and budgeting
- Monitor financial performance with precision (productivity, efficiency, margins, expense control)
- Review budgets daily and analyze variances
- Identify trends and implement strategies to boost profitability
- Maintain 5S standards to ensure a safe, efficient workspace
- Manage warranty chargebacks to ensure full recovery and operational accuracy
- Stay current on market trends and industry technology
- Build and maintain strong customer relationships at all levels
- Visit customers regularly to understand needs and strengthen loyalty
- Support tender bids and assist with vendor coordination when required
- Develop and execute strategies to attract and retain service customers
What are the Requirements?
- Required Qualifications
- 8+ years as a Service Technician or similar role in trucking/dealership environments
- 3+ years successfully leading and developing diverse teams
- Strong communication, analytical thinking, and operational decision-making skills
- Proficient with Microsoft Office Suite
- Proven customer service excellence, commitment to providing exemplary service within a fast-paced, high-volume environment
- Bonus Poinst For:
- Journeyperson Commercial Transport or Heavy-Duty Technician certification
- Experience in a unionized environment
- Training in Business Management or a related field
If you’re a service leader who thrives on empowering teams, improving operations, and delivering unmatched customer experiences, this is the perfect opportunity for you! Do you love data, love people, and have a natural drive to build a service department that runs like a well-oiled machine? We want to meet you, apply today for immediate consideration!
And if you're currently outside BC and ready for a lifestyle upgrade? Don’t be scared to reach out, we are absolutely open to exploring out of market candidates and happy to support relocation!
#BRBC
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 54823094
- Open Positions / Postes Ouverts: 1
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