Are you a proven service leader who thrives in fast‑paced operations and knows how to bring out the best in technical teams? Fuze HR is looking for an experienced Service Manager to champion day‑to‑day service department operations, drive performance, elevate customer experience, and support the continued growth of our client’s Fort St. John location.
This is a pivotal role for a hands‑on leader who balances people leadership, operational excellence, and strategic planning with ease.
Are you a talented Service Manager ready for a new adventure? Take a browse through the below description and apply now if this sounds like you! While a local candidate would obviously be convenient, relocation incentive (up to $10k!) is available for out-of-market candidates.
We can’t wait to meet you, apply today!
What are the Perks?
- Highly competitive base salary between $120,000 – 140,000 per year!
- Lucrative bonus potential
- Excellent benefits
- RRSP with employer match
- Up to $10,000 in relocation incentive
- Plenty of PTO
What are the Responsibilities?
- Lead, mentor, and coach a high‑performing service team to exceed expectations.
- Set clear job expectations and ensure strong communication across the department through regular team huddles and updates.
- Identify and act on trends impacting morale, productivity, absenteeism, or team effectiveness.
- Drive performance through recognition, structured feedback, performance reviews, and talent development.
- Partner with local leadership and HR on recruiting, selecting, and onboarding top talent.
- Collaborate with the Regional Manager on continuous improvement initiatives, training programs, operational strategy, and team engagement.
- Maintain all technician files related to apprenticeship requirements and payroll documentation.
- Oversee payroll and ensure accuracy of all related records.
- Champion a culture centered around exceptional customer service.
- Contribute to annual strategic planning and budgeting for the Service and Mobile departments.
- Partner with the Regional Manager to develop location‑specific sales and service goals and monitor progress.
- Actively manage departmental budgets to meet or exceed targets for:
- Productivity
- Efficiency
- Revenue
- Gross profit
- Expense control
- Review daily budget, KPIs, and performance reports; analyze variances and implement corrective strategies where needed.
- Study trends and identify opportunities to increase profitability.
- Oversee warranty chargebacks to ensure maximum recovery and 100% efficiency.
- Stay informed of current and emerging market conditions and develop strategies to meet service objectives.
- Keep up to speed with product advancements, tooling innovations, and service technologies.
- Engage vendors for support and technical guidance when needed.
- Actively participate in business development efforts, including bidding on tenders.
- Maintain a strong focus on building, nurturing, and expanding customer relationships.
- Communicate with customers at all levels regarding authorizations, repair orders, and service updates.
- Conduct regular customer visits to reinforce partnerships and identify new opportunities.
What are the Requirements?
- 8+ years of experience as a Service Technician or similar role within the dealership/trucking industry. We may consider candidates without technician experience IF they present significant experience at Service Manager level within a relevant dealership environment
- 3+ years of leadership experience with diverse teams, looking for a true manager who can effectively lead technicians & service advisors in all day-to-day branch & field service operations
- Strong verbal and written communication skills.
- Solid analytical abilities for problem‑solving, decision‑making, and interpreting operational data.
- Strong understanding of business principles and sound judgement.
- Highly detail‑oriented, organized, and able to juggle multiple priorities while maintaining a customer‑centric mindset.
- Proficiency with Microsoft Office Suite.
- Experience working in a fast‑paced, high‑volume, customer-focused environment.
Bonus points for:
- Journeyperson certification as a Commercial Transport or Heavy-Duty Technician (HD Mechanic / Diesel Mechanic).
- Training in Business Management or related fields.
Sound like you? Click « apply now » or send your resume directly to Dominique Wathen at [email protected] for immediate consideration.
#BRBC
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 54171684
- Open Positions / Postes Ouverts: 1
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