FuzeHR is now hiring a Service Advisor in beautiful Abbotsford, BC! We are working with an awesome company in the heavy equipment and construction services space, specializing in rentals, sales, and service.
We’re looking for a Service Advisor who thrives in a fast‑paced environment and enjoys being the hub that keeps everything moving. If you’re someone who loves planning, problem‑solving, customer interaction, and coordinating people and equipment, this is the perfect opportunity for you!
You’ll be responsible for dispatching technicians and equipment, preparing quotes, supporting customers, and keeping operations running smoothly. You’ll also be the go‑to support person when technicians or clients need assistance. This role is perfect for a Service Advisor who is customer‑focused, detail‑oriented, and confident making real‑time decisions, while also spotting opportunities to promote products and services. Apply today if that sounds like you!
What are the Perks?
- Competitive base salary between $70K to $85K depending on experience!
- Comprehensive benefits, RRSP with employer match, plenty of PTO!
- Excellent leadership, a great team, and fun, collaborative corporate culture!
- Ongoing opportunities for professional development and career growth!
What are the Responsibilities?
- Daily Dispatch & Coordination
- Schedule and dispatch technicians for mobilizations, service, troubleshooting, and repairs
- Coordinate parts, tools, and supplies with the Parts Department
- Coordinate sub‑trades (ie. trucking, engineers, contractors, inspectors)
- Arrange travel for out‑of‑town technicians (hotels, flights, rentals)
- Keep schedules full to maximize technician efficiency and billable time
- Ensure technicians have all required site information and documentation
- Monitor weather conditions and adjust schedules accordingly
- Manage holiday and training schedules to support seasonal workloads
- Diagnosing & Troubleshooting
- Take incoming client calls and assess equipment issues
- Work with technicians to determine repair timelines and solutions
- Match the right technicians, tools, and parts to each job
- Administration & Documentation
- Create service tickets, purchase orders, and maintenance plans
- Approve technician timecards and service invoices
- Produce Technical Safety BC (TSBC) inspection and compliance documents
- Support technician training and certification tracking
- Fleet & Equipment Management (PM Program)
- Help manage Preventative Maintenance programs for fleet and client equipment
- Review work orders and plan upcoming service and repairs
- Assign and track pre‑ and post‑trip inspections
- Monitor annual certifications, helping to ensure company and industry compliance
- Coordinate rebuild programs and capital equipment projects
- Liaise with manufacturers on warranties, bulletins, and product updates
- Quotes & Sales
- Identify opportunities to promote products and services
- Prepare and follow up on parts and service quotes
- Generate repair recommendations, completion reports, and estimates
- Resolve invoice questions or disputes with clients
- Safety & Compliance
- Prepare required government documentation and submissions
- Participate in weekly and monthly service meetings
- Assign and track inspections (daily, weekly, monthly)
- Ensure all dispatches meet safety, training, and regulatory requirements
- Support HSE initiatives, injury management, and incident investigations
What are the Requirements?
- Strong organizational and analytical skills with excellent judgment
- Basic understanding of electrical and mechanical systems (Journeyman status is a big plus, but not required for consideration)
- Must be a clear, confident communicator (verbal & written)
- A proactive problem‑solver who can think on their feet
- 2+ years of experience dispatching personnel and equipment, or similar responsibilities in a relevant industry
- Sales mindset with the ability to recognize and act on opportunities
- Experience creating, tracking, and following up on customer quotes
- Familiarity with Preventative Maintenance programs
- Comfort using MS Office, CRMs, dispatch systems, and fleet management software
- Strong relationship‑building skills with coworkers and clients
- Experience reviewing technical documents, drawings, and bulletins
- Professional written communication and polished email etiquette
If you enjoy variety, responsibility, teamwork, and growth and are driven to provide great service in an exciting, fast-paced industry, FuzeHR wants to hear from you!
#BRBC
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 53679579
- Open Positions / Postes Ouverts: 1
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