Location: Edmonton, AB (Primarily Remote; occasional onsite on reasonable notice)
Openings: 1
Respond-by & Anticipated Interview Dates: Respond by September 19, 2025; interviews September 29 – October 1, 2025
Contract duration: 6 months with possibility of renewal
Project/Program Overview
Support a provincial government’s Remote Access Services, with a focus on Azure Virtual Desktop (AVD) operations and continuous service improvement. You’ll partner with a third-party managed service provider, Service Owner/Manager, and internal technical/security teams to keep services stable, secure, cost-optimized, and audit-ready.
Role Summary
As Remote Desktop Architect (AVD) you’ll own day-to-day operational oversight and light architectural guidance for AVD: monitoring and capacity reporting, DR planning/testing, vulnerability remediation coordination, certificate renewals, compliance documentation, and SOP/knowledge base content. All while driving incremental service improvements and a great end-user/admin experience.
Responsibilities
- Operations & Cost Optimization: Ensure AVD services run efficiently; tune architecture/config to balance performance, user experience, and spend.
- Documentation & Audit Readiness: Produce/maintain SOPs, change records, knowledge articles, and audit artifacts.
- Security & Compliance: Evaluate risks; implement controls aligned to Statement of Sensitivity (SOS) and Security Threat Risk Assessment (STRA); review vulnerability reports and track remediation and exceptions.
- Service Development & CSI: Partner with Service Owner/Manager and provider on the service roadmap, certificate renewals, upgrades, and continuous service improvement.
- Monitoring & Reporting: Assist providers with monitoring tooling and regular service/capacity reports; analyze trends to pre-empt issues.
- DR & Resilience: Review/update disaster recovery plans; coordinate annual DR testing and improvement options.
- Cloud & On-Prem Oversight: Review/document current AVD configurations across cloud/on-prem; keep SharePoint service documentation current.
- Stakeholder Enablement: Provide technical input to projects; contribute to team upskilling via cross-training and stretch assignments.
Must-Have Requirements
- Demonstrated hands-on experience with Azure Virtual Desktop (AVD) operations/administration and remote access services.
- Strong documentation discipline (SOPs, change management, KB articles, audit packages).
- Experience collaborating with managed service providers and cross-functional security/infra teams.
- Practical knowledge of certificate management, vulnerability management, and DR planning/testing.
- Familiarity with public-sector security/compliance practices (e.g., STRA, SOS), risk evaluation, and control implementation.
- Ability to ramp up on new technologies quickly and operate in a structured ITIL-style environment.
Nice-to-Have Requirements
- Experience with service road-mapping and continuous service improvement (CSI).
- Exposure to Azure governance/capacity/cost reporting, and building/consuming monitoring dashboards.
- SharePoint content management for service documentation and knowledge bases.
- Prior public-sector or highly regulated environment experience.
Ways of Working & Tools
- Partner closely with Service Owner/Manager, MRA vendor (managed remote access provider), security, and infra teams.
- Maintain service documentation in SharePoint; support monitoring/reporting for performance, troubleshooting, and capacity.
- Standard hours 08:15–16:30 MT, Monday–Friday (excluding provincial holidays).
Security/Compliance & Mandatory Training
- Criminal Record Check required prior to start.
- Mandatory training post-hire: FOIP and Security Awareness (additional courses as assigned).
Contract & Hours
- Hours/Day: 7.25 | Hours/Week: 36.25 | Total Hours: 899 (≈ 124 workdays / ~25 weeks).
- Work Location: Primarily remote; must be performed from within Canada. Onsite meetings may occur on reasonable notice.
- Travel Time: 0%.
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 50536754
- Open Positions / Postes Ouverts: 1
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