Role: Credit & Collections Specialist
Contract Term: Through December 31, 2026
Location: Downtown Montreal
Work Model: Hybrid (2 days remote, 3 days in-office)
Compensation: $22/hour
Contract Term: Through December 31, 2026
Location: Downtown Montreal
Work Model: Hybrid (2 days remote, 3 days in-office)
Compensation: $22/hour
Role Summary
We are looking for an experienced Credit & Collections Specialist to support global accounts receivable activities. This role requires a strong analytical mindset, clear and professional communication, and a client-focused approach to drive on-time payments, address account issues, and foster positive customer relationships.
Key Responsibilities
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Oversee collection activities for both high-value/low-volume and low-value/high-volume accounts in line with agreed payment terms.
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Achieve or surpass collection KPIs and performance benchmarks.
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Review customer accounts and invoices to confirm accuracy and completeness.
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Investigate and resolve billing issues by working closely with customers and internal stakeholders.
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Accurately log customer payments, follow-ups, and collection activity within internal systems.
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Ensure all account actions and communications are properly documented and retained.
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Generate and distribute customer statements, reminders, and collection reports to stakeholders.
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Partner with global teams to streamline and enhance collection processes.
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Follow up on overdue balances, initiate appropriate collection actions, and track payment arrangements.
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Develop strong working relationships with key and strategic accounts.
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Adhere to internal policies, procedures, and relevant legal and regulatory requirements.
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Capture customer feedback and escalate issues or inquiries to the appropriate teams when needed.
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Analyze account and industry trends and share insights with management.
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Support additional tasks and projects as assigned.
Qualifications
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Minimum 3 years of experience in collections, using multiple communication channels (phone, chat, CRM).
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Strong proficiency with Power BI, SAP, CRM platforms (Salesforce), and Microsoft tools (advanced Excel, PowerPoint, Outlook, SharePoint).
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Fluency in English and Spanish (written and spoken) is required; Portuguese or other languages are considered an asset.
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Ability to work independently and collaboratively, with strong attention to detail and problem-solving skills.
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Excellent communication, negotiation, and interpersonal skills.
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College diploma required; university degree preferred.
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Customer-focused, professional, and analytically driven approach.
Apply now or send your resume to Shaira Fernandez at [email protected]
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Contract Info / Information sur le contrat
- Job ID / No. du Poste: 53384915
- Open Positions / Postes Ouverts: 1
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