Job Title: Bilingual Customer Service Representative (Markham, ON)
Location: Markham, ON (Highway 7 & Highway 404)
- On-site Monday to Thursday
- Work-from-home Fridays
Compensation: $24/hour
Hours: 8:00 AM – 5:00 PM
Start Date: ASAP
Hours: 8:00 AM – 5:00 PM
Start Date: ASAP
About the Role
Our client, a leading distributor with a strong reputation for customer-focused solutions, is seeking a Bilingual Customer Service Representative to join their team. This company values collaboration, efficiency, and a dedication to providing seamless customer experiences.
This is a great opportunity for someone who is motivated, detail-oriented, and passionate about helping customers resolve their needs quickly and effectively.
Responsibilities
- Handle inbound customer inquiries via phone and email in a professional manner
- Take ownership of customer interactions and provide complete resolution
- Collaborate with internal teams, product managers, and partners to gather information and solve customer needs
- Provide updates on order status, check inventory, schedule returns, file shipping claims, and assist with billing inquiries
- Document all interactions in the system accurately and efficiently
- Troubleshoot and resolve issues, ensuring customers feel supported and valued
- Manage difficult conversations with professionalism, patience, and confidence
- Contribute to process improvements and support team success
Qualifications
- 2+ years of customer service experience in a phone/email contact center environment
- High school diploma or GED required
- Strong communication skills (written and verbal); bilingual in English and French is an asset
- Ability to handle performance-based/metric-driven work environments
- Strong decision-making and problem-solving skills
- Proficient with Windows-based systems, digital phone systems, and CRM software
- Positive, team-oriented attitude with the ability to remain calm under pressure
Why Apply?
- Competitive hourly pay at $24/hour
- In office Only
To apply, please send your resume [email protected] with the subject line: Bilingual Customer Service Representative – Markham.
#ONDT #ondt
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 50245219
- Open Positions / Postes Ouverts: 1
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