Customer Service Manager

We are actively interviewing for a Customer Service Manager for a leading and growing Marketing company located in Oakville. Are you looking to use your customer service skills to help win and retain customers and manager a team. If you have Manager / Supervisor experience and 3+ years of customer service experience in a production or project-based environment please read on…

What our client offers:

· Full time opportunity

· Salary up to $75,000 based on experience

· 2 weeks vacation

· Great benefits

· Day shift

· Great opportunity to grow with the company

Your tasks as the Customer Service Manager:

• You will lead a team of 10 customer service representatives, develop strategies to improve customer satisfaction
• Handle escalated customer issues and resolve complex queries with efficiency and empathy
• Analyze current processes and workflows, identify areas for improvement, and implement effective solutions to enhance customer experience
• Enhance, develop, and monitor customer service metrics to establish service benchmarks and targets. Analyze things like response times, satisfaction, and resolution efficacy, to ensure progressive customer experience.
• Work closely with other departments to address customer needs and improve service delivery
• other duties as assigned

The required qualifications of the Customer Service Manager:

• Manager / Supervisor experience
• 3+ years of customer service experience in a production or project-based environment.
• Post secondary education
• Strong computer skills, particularly with MS office (Excel)
• Experience with ERP with the ability to adapt to customized systems
• A background in warehousing & distribution will be considered an asset.
• Graphic arts knowledge, print design, or project management will be considered an ass
• Excellent verbal and written communication skills
• Ability to work in a fast-paced ever-changing environment

Don’t miss out on this great opportunity. Our client is interviewing now and this position will not be available for long. If you’re interested, please apply now

We are looking forward to hearing from you

Fuze HR Solutions is committed to building a diverse, accessible, and equitable workforce. Our approach is twofold. Both internal, where we focus on creating a diverse and inclusive environment for our employees, and external, where we source and recruit from the most diverse candidate pools. Our teams are educated on current best practices at attracting, retaining, and working with the most talented and diverse candidates.

As an equal opportunity employer, we are committed to accommodating every candidate and encourage those who identify as a member of a visible minority group, or a person with a disability and requiring specific accommodations, to apply.

For all questions, comments and feedback on our diversity and inclusion programs and policies or to request information relating to accommodation measures, please contact your local Fuze HR Solutions branch.

We look forward to working with you

#ONDT

• Job ID / No. du Poste: 37742
• Open Positions / Postes Ouverts: 1