Customer Service Manager
Location: Mississauga (On-site)
Type: Full-Time | Permanent
Type: Full-Time | Permanent
Are you a seasoned customer service leader who thrives in fast-paced environments and enjoys building high-performing teams?
Our client — a well-established, growth-oriented organization — is seeking a Customer Service Manager to lead a critical customer-facing function. This role offers the opportunity to make a meaningful impact on customer experience, team development, and operational excellence.
What You’ll Do
-
Lead, mentor, and develop a team of customer service professionals
-
Oversee end-to-end customer service operations in a high-volume environment
-
Manage escalated customer issues and ensure timely, effective resolution
-
Partner cross-functionally to deliver seamless customer experiences
-
Analyze service data and KPIs to drive continuous improvement
-
Implement and refine service processes, standards, and best practices
-
Deliver training and support team development initiatives
What You Bring
-
10+ years of progressive experience in customer service or customer-facing operations
-
4+ years of people management experience
-
Strong leadership, communication, and stakeholder management skills
-
High attention to detail with strong analytical and Excel capabilities
-
Comfort working with CRM systems and modern digital tools
-
Ability to operate calmly and effectively in high-pressure situations
Why Join
-
Join a stable, growing organization with a strong leadership team
-
Opportunity to lead, influence, and modernize a core function
-
Competitive compensation and comprehensive benefits
-
Collaborative, people-first workplace culture
#ONDT
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 54244486
- Open Positions / Postes Ouverts: 1
Partager
Facebook
Twitter
LinkedIn
Telegram
Tumblr
WhatsApp
VK
Mail