Credit & Collections Supervisor
Location: Etobicoke, ON
About the Role
We are seeking an experienced Credit & Collections Supervisor to oversee the credit and collections operations for an assigned group of customer accounts. This role will manage the credit approval process, monitor customer creditworthiness, and ensure the timely collection of outstanding receivables. The successful candidate will also lead a small team, build strong internal and external relationships, and contribute to the ongoing development of credit policies and procedures.
Key Responsibilities
- Participate in hiring, training, and coaching of credit and collections staff.
- Support team members to achieve departmental objectives.
- Internal: Build strong partnerships with sales, customer service, supply chain, and other departments to resolve issues related to deductions and delinquencies.
- External: Maintain positive customer relationships, make credit limit decisions, and resolve overdue account and deduction issues.
- Ensure compliance with all credit policies and procedures.
- Oversee audits, report results, and identify improvement opportunities.
- Review and approve credit applications within assigned limits.
- Monitor creditworthiness of existing accounts using payment history, financial data, and external reports.
- Supervise the collections process, including overdue follow-ups and payment negotiations.
- Review accounts receivable aging, mitigate risks, and prepare regular performance reports.
- Collaborate with collection agencies or legal teams for uncollectible accounts.
Education & Experience
- College diploma in Accounting or Finance.
- Certified Credit Professional (CCP) designation, or in progress, is an asset.
- Minimum 5 years of credit and collections experience.
- Minimum 1 year of supervisory experience in a similar environment.
Knowledge, Skills & Abilities
- Fluently bilingual in French and English (for bilingual positions).
- Strong financial and credit analysis skills.
- Excellent communication skills, written and verbal.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong relationship management skills, internally and externally.
- Proficiency with MS Office; SAP R3 experience is a strong asset.
- Proven ability to motivate, develop, and inspire a team.
- Strong problem-solving, negotiation, and decision-making abilities.
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Contract Info / Information sur le contrat
- Job ID / No. du Poste: 50834065
- Open Positions / Postes Ouverts: 1
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