IMAC & IT Asset Management Specialist – 3 Month contract
Location: Calgary
Position Overview
We are seeking an experienced IMAC & IT Asset Management Specialist to support end‑user device lifecycle operations and IT asset management within a dynamic, fast-paced enterprise environment. This is a highly hands-on, onsite role focused on device deployments, refresh cycles, inventory accuracy, and end‑user experience.
The organization offers an exceptional company culture built on collaboration, accountability, and continuous improvement. As part of a large, well-established organization, you will support large-scale, complex projects across Canada, serving a broad portfolio of ICI clients including commercial property owners, property managers and developers, major school boards, municipalities, and other institutional partners. This environment provides meaningful exposure, learning, and long-term career development and growth opportunities for motivated IT professionals.
Key Considerations
- Strong onsite presence is essential
- Role combines hands-on technical execution with asset ownership and logistics coordination
- High attention to detail is required due to asset tracking, audit, and compliance responsibilities
- Opportunity to contribute to standardized processes and continuous improvement initiatives
Key Responsibilities
IMAC & End-User Support
- Perform installs, moves, adds, and changes (IMAC) for end‑user devices
- Stage, image, configure, and deploy laptops, desktops, and peripherals using modern endpoint management tools
- Execute device refreshes, replacements, break/fix support, and hardware swaps
- Support employee onboarding and offboarding, including device provisioning and recovery
- Provide onsite end‑user support during deployments, transitions, and rollout activities
IT Asset Management
- Manage the full IT asset lifecycle, including receipt, tagging, deployment, recovery, and retirement
- Maintain accurate asset records within IT asset management systems
- Conduct inventory audits, cycle counts, and discrepancy resolution
- Manage stockroom inventory, spares, and allocation of devices
- Coordinate shipping, RMAs, and vendor returns
- Ensure secure device handling, chain-of-custody, and compliant disposal practices
Process, Compliance & Collaboration
- Follow standardized IMAC and asset management processes and documentation standards
- Ensure compliance with security, data handling, and disposal policies
- Document all work, asset changes, and audit activities accurately and consistently
- Collaborate with Service Desk, Desktop Support, infrastructure teams, and vendors to meet service expectations
- Contribute to process improvements, reporting, and operational insights (exposure to Power BI is an asset)
Tools & Environment
- Endpoint Management & Imaging: SCCM, Intune
- ITSM / Asset Management: Freshservice or equivalent platforms
- Reporting & Insights: Power BI (preferred)
Required Skills & Experience
Technical Expertise
- 2–5+ years of experience in IMAC, desktop support, or end‑user computing roles
- Strong hands-on support experience with laptops, desktops, and peripheral hardware
- Experience working in Windows 10/11 enterprise environments
- Proven experience with device imaging and provisioning using SCCM and Intune
- Familiarity with user data migration and large-scale device refresh programs
Operational & Asset Management Skills
- Experience with ITSM and asset management tools (Freshservice preferred or similar)
- Strong understanding of IT asset lifecycle management and inventory controls
- Experience managing stockrooms, spare inventory, and logistics coordination
- Knowledge of secure device handling, data security, and compliant disposal practices
Scale & Exposure
- Support environments with hundreds to thousands of users and devices
- Gain experience operating within a large, enterprise-scale organization delivering services across Canada
- Exposure to complex, multi-site operations supporting diverse ICI clients
Why Join
- Excellent company culture that values teamwork, learning, and professional growth
- Exposure to large-scale, complex enterprise environments and projects
- Strong opportunities for career development, skill advancement, and future growth
- Ability to make a direct, visible impact through hands-on work and operational ownership
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 56140084
- Open Positions / Postes Ouverts: 1
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