General Manager-Residential HVAC

General Manager – HVAC & Home Services Operations
Position Overview
We are seeking an experienced General Manager to lead and grow a residential HVAC and home services operation in the Ottawa Region. This role is responsible for overseeing day-to-day operations, driving revenue and profitability, managing teams across service and installation divisions, and executing strategic growth initiatives across HVAC, plumbing, and electrical services.
The ideal candidate brings a strong background in HVAC operations, people leadership, budgeting, and business development, with hands-on technical experience and a proven track record of building high-performing teams.

Key Responsibilities
• Lead overall business operations, ensuring efficiency, profitability, and high customer satisfaction
• Develop and execute strategic growth plans to expand service offerings and market presence
• Oversee sales, marketing, and revenue performance to meet monthly and annual targets
• Recruit, hire, train, mentor, and coach field technicians, managers, and support staff
• Manage workflow across service, installation, warehouse, and operations teams
• Establish and monitor KPIs related to revenue, productivity, customer service, and quality
• Oversee inventory management and warehouse operations (including high-value equipment)
• Manage customer and supplier relationships to drive long-term partnerships
• Ensure compliance with all health, safety, and regulatory standards
• Lead team meetings, performance reviews, and training initiatives
• Provide operational support and technical problem-solving when needed in the field

Required Qualifications & Experience
• 10+ years of experience in HVAC or home services operations (service, installation, or management)
• Proven leadership experience in roles such as General Manager, Operations Manager, or Service Manager
• Strong background in budgeting, revenue targets, and business performance management
• Experience recruiting and leading multi-trade teams (HVAC, plumbing, electrical preferred)
• Hands-on technical HVAC experience (troubleshooting, installations, preventive maintenance)
• Strong organizational, communication, and problem-solving skills
• Ability to manage inventory, scheduling, fleet operations, and workflow processes
Education & Certifications
• Gas Technician 2 (G2) License (TSSA or equivalent) – required/preferred
• Mechanical Ventilation / HRV Balancing Certification (preferred)
• Post-secondary education in HVAC, technical trades, or related field preferred

Key Skills
• Operations Management
• Team Leadership & Coaching
• Budgeting & KPI Management
• HVAC Service & Installation Oversight
• Customer Experience Management
• Inventory & Warehouse Control
• Safety & Compliance
• Strategic Growth Planning
• Scheduling & Workflow Optimization

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Contract Info / Information sur le contrat