Customer Service Specialist – Collections (English And Spanish Required)

Customer Service Specialist – Collections
Contract Duration: Until December 31, 2026

Location: Downtown Montreal

Hybrid 2 days from home and 3 days in office

Position Overview

We are seeking a highly skilled Customer Service Specialist – Collections to manage and support our global accounts receivable operations. The ideal candidate will bring strong analytical abilities, excellent communication skills, and a customer-centric approach to ensure timely payments, resolve issues, and maintain positive client relationships.

Key Responsibilities

• Manage collections for high-value/low-volume and low-value/high-volume accounts receivable based on invoice payment schedules.

• Meet or exceed established collection targets and performance goals.

• Review customer accounts and invoices to ensure accuracy and completeness.

• Resolve invoicing disputes or discrepancies by collaborating with customers and internal teams.

• Record and update customer payment information and collection notes in the system accurately and promptly.

• Ensure all customer interactions and account actions are properly documented, validated, and archived.

• Prepare and send customer statements, notices, and collection reports to both customers and management.

• Collaborate with global colleagues and team members to improve collection workflows and processes.

• Conduct follow-ups on delinquent accounts, initiate collection actions when necessary, and monitor payment plans.

• Build and maintain strong relationships with key customers, especially large accounts.

• Maintain compliance with company policies, procedures, and all applicable laws and regulations.

• Listen to customer concerns carefully and provide relevant feedback for continuous improvement.

• Escalate customer queries to the appropriate internal departments when required.

• Monitor industry and account trends and provide insights to management.

• Perform additional ad-hoc duties as required.

Requirements

• 3+ years of experience in a collections environment using multiple communication channels (Phone, Chat, CRM).

• Advanced knowledge of Power BI, SAP, CRM systems (Salesforce), and Microsoft applications (advanced Excel, PowerPoint, Outlook, SharePoint).

• Fluency in English and Spanish (spoken and written) is required; knowledge of Portuguese or other languages is an asset.

• Strong ability to work both independently and collaboratively, with exceptional attention to detail, accuracy, and problem-solving skills.

• Excellent written and verbal communication, negotiation, and persuasion skills.

• Minimum requirement: College diploma in a relevant field. A university degree is preferred.

• Customer-focused mindset, professional attitude, and strong analytical capability.

Apply now or send your resume to Amanda at [email protected]