Warranty Specialist

Full time, Temporary Position (12 weeks)

With potential to be hire permanently once 12 weeks are done

Location: Burlington Area

Salary: 21$/hr

As a Warranty Specialist, you will play a critical role in managing warranty claims and ensuring that customers receive prompt and accurate resolutions. Your responsibilities encompass a range of tasks designed to facilitate efficient processing and authorization of warranty claims.


Warranty Claim Processing:

  • Verify manufacturer/vendor criteria provided by customers and accurately input this information into the respective vendor databases.
  • Complete all necessary documentation for processing claims using software like AS400/Syntax, including generating credits and debits.
  • Confirm that the claimed amounts align with the manufacturer/vendor criteria to avoid discrepancies.
  • Conduct follow-up on claims to secure swift approvals and maintain a timely resolution process.
  • Analyze claims that have been denied by the manufacturer/vendor and, if applicable, resubmit them promptly or obtain authorization for cancellation.
  • Collaborate closely with accounts payable by providing essential documentation required for processing warranty credits.
  • Ensure the return of defective parts to the manufacturer/supplier when requested, with assistance from our branch offices.
  • Maintain effective communication and collaboration within the warranty claim team to streamline the entire process.

To excel in this role, the following skills and experience are essential:

  • Proficiency in Microsoft Office, particularly Excel, for data analysis and documentation.
  • Strong written communication skills to facilitate clear and concise correspondence with manufacturers, vendors, and customers.
  • Experience with AS400/Syntax software for processing warranty claims.
  • Proficiency in data entry across various platforms, ensuring accurate and consistent information management.
  • Exceptional organizational skills to manage multiple warranty claims simultaneously.
  • Ability to multitask effectively in a fast-paced environment, prioritizing tasks to meet deadlines and customer expectations.
  • As a Warranty Specialist, your attention to detail, excellent communication abilities, and technical proficiency will contribute to a seamless warranty claims process, ultimately ensuring customer satisfaction and upholding the manufacturer/vendor criteria.


Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 33775
  • Open Positions / Postes Ouverts: 1
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