Our client is looking for a Technical Support Representative for a company in the biopharma and environmental field. This is a completely work from home opportunity!
·Provides top-notch technical support to internal and external customers via telephone, email, web chat and fax channels. Focuses on meeting customers’ needs and timelines and increasing sales revenue.
·Coordinates return process for all products. Makes returns/or replacement decisions for failed products.
·Supports Sales by providing leads and referring customers requiring follow-up to generate new business.
·Recommends appropriate products based on customers’ need and the product’s function; quotes pricing on costly systems and equipment (valuing over $100,000 at times) without prior approval, committing the organization to product performance in a specific application.
·Resolves customer complaints about the company and/or products – resolutions include sending free shipments, discounting, issuing credits and replacing items to satisfy customer’s requirements often without management approval. Utilizes a variety of means to answer customers’ questions, including reading manuals and reviewing diagrams, talking with vendors and consulting with co-workers.
·Bachelor’s in science or engineering (must have).
·Must be able to effectively manage time, balance and prioritize objectives, meet deadlines and follow-through on commitments.
·Ability to up-sell customers on items and features to provide a complete solution; must do so with a high level of integrity and professionalism.
·Excellent communication skills, both written and verbal, in English
Full time, temporary up to 1 year
Don’t miss out apply today or send me your CV !
- Job ID / No. du Poste: 27462
- Open Positions / Postes Ouverts: 1