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Job Description

Are you familiar with the use of technology and specialized equipment? Do you have experience in troubleshooting systems and applications? If so, this is the ideal opportunity for you! Our client, a mainstay in the software development world, is currently looking for a Tech Support Specialist to join their team.

Your tasks as a Tech Support Specialist:

  • Answer general support/technical questions that come in via email or chat
  • Support the customer with any administrative queries for their accounts as well as any troubleshooting
  • Follow up with customers for unresolved queries
  • Coordinate problem resolution with various internal contacts
  • Help build our knowledge base
  • Meet KPIs set by the manager

Requirements for the Tech Support Specialist position:

  • Strong Technical capabilities
  • Excellent Customer service and problem-solving skills
  • Superior communication skills (verbal and written)
  • Demonstrated professional writing skills (Mainly English (other languages an asset))
  • Knowledge of Microsoft Office Suite
  • Must be team oriented with the ability to accept responsibility and work with minimal supervision
  • Friendly presence and helpful attitude; good interpersonal skills
  • Ability to multitask during busy times and remain productive during slow times
  • Relevant post secondary education or equivalent experience

Don’t miss this opportunity, apply now!

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Contact Details

For more information about this opportunity or to apply directly please call office 514-227-4640 ext. 262 or email your resume to mike @fuzehr.com