Job Description

Our client, a mainstay in the software development world, is currently seeking a Tech Support Specialist to join their team.

The day-to-day

  • Answer general support/technical questions that come in via email or chat
  • Support the customer with any administrative queries for their accounts as well as any troubleshooting.
  • Follow up with customers for unresolved queries
  • Coordinate problem resolution with various internal contacts
  • Help build our knowledge base
  • Meet KPIs set by the manager

Key Competencies

  • Strong Technical capabilities
  • Excellent Customer service and problem-solving skills
  • Superior communication skills (verbal and written)
  • Demonstrated professional writing skills (Mainly English (other languages an asset))
  • Knowledge of Microsoft Office Suite
  • Must be team oriented with the ability to accept responsibility and work with minimal supervision
  • Friendly presence and helpful attitude; good interpersonal skills
  • Ability to multitask during busy times and remain productive during slow times
  • Relevant post secondary education or equivalent experience