TAC Support Specialist opportunity!
Do you excel in customer service?
Are you familiar with computer software, applications & hardware ?
Are you a quick thinker & problem solver?
If so, we want you to join our team as a TAC Support Specialist in Toronto!
Main tasks of the TAC Support Specialist :
- Provides technical support to end users of computer applications, software and hardware
- Troubleshoots and resolves issues received from end users.
- Assesses and prioritizes resolutions based on level of impact to the business.
- Communicates critical information regarding systems interruptions and problems to end users.
- Completes User Support logs within defined service level agreement timeframes.
- All other related tasks
Requirements for the TAC Support Specialist :
· Knowledge of computer software, applications & hardware
· Knowledge of ITIL3/4 standards
· Ability to troubleshoot and resolve telecommunications issues
· Triage incidents and services requests
· Analytical and problem solving skills
· Excellent customer service skills
· Strong written and oral communication skills
· High school diploma or Post secondary education
Apply today, we look forward to reviewing your application!