Support Agent (Operations)

Our client has been established in Montreal for over 40 years and has offices around the world. They are currently looking for an Operations Support Agent / Warehouse Clerk to join their team.


  • Comprehensive group insurance 60/40,
  • Travel insurance
  • Teleconsultation for doctor service available
  • Gym on site
  • Support to take study courses

Customer Service Support Responsibilities

  • Investigate root-cause of operation incidents and service failures, make recommendations to the CS Managers / Management for improvements
  • Liaise and update customers closely to resolve customer orders or shipments related issues
  • Ensure proper keeping of cycle count sheet for audit trail purpose
  • Inventory Management for Customer’s WMS system
  • Ensure all billings are done timely & accurately with all necessary supporting documents
  • Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
  • Maintain and ensure safe keeping and traceability of relevant customer’s document / records
  • Capture and update on all CSD KPI measurement, orders management, and orders’ turnaround time metrics etc.


  • Preferably Diploma in Logistics or Business Admin
  • Candidate with no experience but with relevant experience may apply
  • Customer Service Orientated and team player
  • Product and System knowledge & MS Office Skills

Cheryl Botelho

[email protected]

514-227-4640 ext. 263

Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 23216
  • Open Positions / Postes Ouverts: 1
Job Overview

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