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Job Description:

Service Desk Agent I – Bilingual (French/English)

– Significant time spent dealing with customer on the phone

– Must be able to interface internally and externally

– Works as part of a team and contributes to team targets

Expected to be flexible in covering shifts

– Typical career path will be to Service Desk Expert or ITIL Process Controller.

– Handle phone calls, emails and other portal interaction tools with agreed SLA

– Perform all duties in accordance to required quality

– Participate in knowledge capture processes

– Correct use of escalation to Service Desk Expert as per desk procedures

– BILINGUAL (FRENCH/ENGLISH)

– Basic Service Knowledge

.- Customer Relationship – able to establish quick working relationships/empathy with customers.- Communication – listening, ability to communicate clearly with customers, colleagues and managers.- Problem Solving – understands and resolves basic problems.- Drive and determination.- Tolerant.- Time Management.- Team Working – team player.- Technical knowledge (e.g. Microsoft Office, PCs basic networking).- Has a flexible approach and works well under pressure.- Business Awareness.- Understanding of business continuity processes.

– Bilingual (French/English)- The candidates need to be bilingual (French/English).

#OPON

Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 22393
  • Open Positions / Postes Ouverts: 1
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