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Job Description

Are you passionate about customer service and sales? Do you have experience working in the construction industry? If so, this is the ideal opportunity for you! We are currently searching for a retail sales associate to join our clients’ team of professionals who specialize in the construction equipment industry.

Your tasks as a retail sales associate:

  • Provide a fast and friendly customer-centric selling experience.
  • Direct customers to merchandise within the store.
  • Answer customer inquiries suggest items and assist customers with product.
  • Identify customer needs and cultivate effective sales strategies to connect with them through various products and materials offered.
  • Assess the customer’s need for loading assistance, taking into consideration the merchandise being purchased as well as other environmental factors.
  • Follow the standard checkout process to ensure fast checkout.
  • Responsible for ensuring that respective till counts balance at the beginning and end of shift and ensures Till Log’s are completed on a daily basis.
  • Ensures registers are not left unattended without logging off the register.
  • Advocates all non -conformities and ensures that all customer escalation matters are brought to the attention of the Manager on Duty.
  • Monitors all entrances and exits, request proof of payment when necessary.
  • Zone Maintenance to include replenishment, general maintenance, loss prevention, price changes.
  • Attend to all incoming calls from external customers by providing subject matter expertise relating to the inquiry.
  • Ability to solve problems; recognize customer needs, wants and overcome objections.
  • Identify add-ons and cross-selling opportunities to customers.
  • Provide product knowledge to customers.
  • Participate in product knowledge sessions.
  • Ensure customers have a positive shopping experience.
  • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
  • Participate in the company’s quarterly inventory count.
  • Be aware of current promotions, sales, and flyers.
  • Introduce promotions and opportunities to customers.
  • Comply with policies and procedures regarding loss prevention, breakage of goods and health and safety.
  • Parking lot maintenance – Cart collection.
  • Perform other responsibilities as assigned by the Contractor Desk Sales Manager.
  • Executes sales process (greet, qualify, recommend, close, go the extra mile)
  • Take Customers through the 7 step sales process
  • Suggest related items/services that customer may need
  • Set and achieve personal sales goals
  • Know how the product stacks up to competition
  • Give feedback to Manager about what is selling
  • Ensures department is in-stock, clean, and shoppable
  • Execute daily stock maintenance: all products are signed, displayed, and clean
  • Ensure Flyer items are in stock
  • Keep up on the status of out of stocks and when the product will be shipped
  • Restock returns
  • Assist with minor resets and cross-merchandising as necessary (including end caps, displays and flyer items)
  • Ensure that aisle end caps and counter promotions are clean, presentable, and in-stock
  • Builds Personal skills and knowledge
  • Learn at least one new thing each day
  • Proactively seek knowledge on all products and services
  • Maintain advanced knowledge of all products in the department
  • Follows all safety policies and procedures
  • Ensure that aisles are safe
  • Act as a spotter when necessary
  • Acts if other Associates are acting in an unsafe manner
  • Acts to reduce shrink
  • Treat all associates and customers with the respect policy in mind

The required qualifications for the retail sales associate position

  • Must be someone who demonstrates accountability & Dependability
  • Must be focused on detail and Quality Orientation
  • Must demonstrate time management as well as provide Consultation
  • Must be good at negotiation and communication
  • Continual Learning
  • Must be a team player and display ethics and integrity
  • Must have the ability to solve problems; recognize customer needs, wants and overcome objections.
  • Must be technically Inclined as well as have a minimum of two (2) years experience in a retail environment, construction industry experience is an asset.
  • Must display effective attention to detail and a high degree of accuracy
  • Overtime as required.
  • Must be at ease with lifting or moving up to 70lbs
  • Must have the ability to stand and walk for extended periods of time.

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