Representative – Customer Service Agent

Role: Representative – Customer Service Agent

Status: Permanent

Location: Brockville, ON

Responsibilities:

• Support customers by responding to questions, concerns, account inquiries and handling customer complaints
• Process payments for customers with cash accounts
• Research and resolve customer issues, liaising with other departments as necessary
• Provide sales counter support by answering questions in person or by phone

Qualifications:

• High School Degree or College Diploma preferred
• 2+ years of relevant experience
• Proficiency with Microsoft Office Suite
• Strong interpersonal skills
• Able to effectively communicate both verbally and in writing
• Ability to work under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Job ID / No. du Poste: 29202
• Open Positions / Postes Ouverts: 1