Job Description

Our client is looking for a Bilingual customer service representative to join their dynamic team and work remotely.

Job Purpose/ Scope of Role:

The overall scope of the role is to respond tactfully and professionally to incoming inquiries. More specifically, the roles and responsibilities entail:

  • Responding to inbound calls and emails from customers, addressing questions.
  • Making outbound calls
  • Collecting and maintaining data to ensure the accuracy of contracts
  • Accurately communicating the terms and conditions of customer inquiries.

Skills and Experience Required

  • Fluency in verbal and written French/English
  • Completion of post-secondary education
  • Previous experience in a call centre or customer service role, performing inbound and outbound call activity
  • Demonstrated experience with MS Word, Excel and Outlook
  • Advanced keyboarding skills (40 wpm or better)

Duties and Responsibilities or Job Functions

  • Ability to interact professionally with clients and coworkers
  • Ability to retain information
  • Ability to seek information through effective researching skills
  • Superior skills in computerized work tools
  • Answer inbound customer calls, investigate all issues accordingly and troubleshoot to provide options to customers on acceptable resolutions on the first call.
  • Transfer knowledge to our customers to resolve the customer’s concern without escalating further while educating the customer on self-service options to avoid the same/similar callbacks in the future.
  • Troubleshoot accounts, action all requests to the back office through internal systems to achieve resolution for the customers.
  • Customer Service Representatives are required to meet all company, department and individual metrics.
  • Keep current with the company policies and procedures, job aids; attend new training & continuous learning sessions.
  • Service our customers through multi-channelled contact (inbound calls or outbound customer callbacks)
  • Accurately type information into the system as required.
  • Perform other tasks as assigned


Contact Details

[email protected] - 905 361 3987 ext.137