As a Quality Assurance Specialist, you will play a pivotal role in our organization, supporting the QA Department and Senior Quality Assurance Manager in daily activities to uphold our quality standards across all operations.

Key Responsibilities:

Vendor and Supplier Management (20%):

– Maintain up-to-date supplier documentation, including licenses, vendor questionnaires, third-party audits, certifications, process flow charts, Certificates of Analysis (CoA), and allergen information.

– Execute the supplier approval process, providing recommendations for approving or rejecting new vendors/suppliers.

– Conduct periodic site visits to audit vendor quality and compliance programs as required.

New Product Development:

– Collaborate with product development teams and co-manufacturers to establish precise product specifications and tolerance levels.

– Implement comprehensive testing programs with vendors and co-manufacturers.

– Execute stability protocols for all new finished products to ensure longevity and quality.

– Verify potential claims and certifications associated with new products.

Product Management:

– Coordinate and oversee ingredient and product testing and monitoring to maintain quality standards.

– Investigate customer complaints thoroughly and initiate corrective actions when necessary.

– Collaborate closely with customer experience specialists to identify, track, and escalate product-related issues.

– Prepare monthly quality reports, analyzing complaint trends and recommending improvements.

Documentation (30%):

– Review government, regulatory, and company policies to ensure adherence to current standards and requirements.

– Identify gaps in programs, implement necessary updates, and document changes effectively.

– Draft and maintain Standard Operating Procedures (SOPs) tailored to internal and external needs, including suppliers and vendors.

– Initiate and manage deviation/CAPA (Corrective and Preventive Actions) processes effectively.

– Maintain and review Good Manufacturing Practices (GMP), including batch records, product CoAs, certificates of manufacturer compliance, MSDS, and allergen lists.

Regulatory Compliance (50%):

– Collaborate across teams to ensure regulatory compliance of products (supplements, food, beauty/personal care) across multiple jurisdictions such as FDA, Health Canada, EU, and China.

– Support the submission of health claims to FDA and ePLAs for natural health care products under Health Canada’s compliance review; obtain International Trade Certificates (ITCs) as required.

– File timely amendments to current products and site licenses.

– Review raw materials, specifications, CoAs, and allergen lists to ensure compliance.

– Create nutritional/supplement facts panels using the Genesis R&D platform.

– Maintain current certifications through registration, tracking, auditing, and filing processes.

– Stay informed about changes in regulatory landscapes, proactively managing their impact on our business.


– Bachelor’s degree in Science or equivalent field.

– Minimum of 3-5 years’ experience in a QA position, preferably within the dietary supplement industry.

– Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

– Knowledge of food safety principles (HACCP), GMPs, and Quality Assurance programs for food, Natural Health Products (NHP), and/or Dietary Supplements, as well as cosmetics.

How to Apply:

If you are a detail-oriented and motivated individual with a passion for logistics and administration, we would love to hear from you. Please submit your resume to [email protected]


Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 36819
  • Open Positions / Postes Ouverts: 1
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