Fuze HR is currently hiring for a Sales and Service Manager for one of our clients in Mississauga.

Managerial Responsibilities

  • Drive company policies, guidelines and initiative by leading by example
  • Ensuring existence of a supportive working environment to promote high job satisfaction and morale
  • Communicating department and organizational objectives and goals to subordinates
  • Coordinating team tasks and determining priorities
  • Carrying out regular team meetings and appraisals, staff development and conflict management
  • Provide training on processes and updates to direct reports and internal staff
  • Provide support to Director of Sales for Perfect Welding and Solar Energy Business Units
  • Attend expert meetings at client parent company and other subsidiaries
  • Organizing a regular exchange of experience between the Expert National and Expert International

Technical Tasks and Responsibilities

  • Managing data in the ERP system such as:
  • Preparation of sales and service quotations
  • Customer order processing including coordination of shipments to customers and invoicing
  • Handling of claims (Customer Order Processing and Purchase)
  • Handling the purchasing process (from parent company as well as local suppliers)
  • Service order processing including coordination of shipments and invoicing
  • Primary point of contact for questions, logistics and correspondence with customers
  • Managing inventory levels (ensure frequent/non-frequent stock is maintained)
  • Return deliveries to parent company
  • Managing and submitting product warranty claims to parent company at regular intervals as per laid down procedures
  • Safety stock management (ensure warehouse stock is adequate for safety stock, frequent/non-frequent,returns, claims etc.)
  • Managing different sales/ service queues and processing service cases in CRM
  • Navigate through and analyze data in the reporting system CPM
  • Other related duties as required.

Skilled and Knowledge – Requirements

  • Post-secondary diploma/certificate in office or business administration with 5+ years management experience
  • Must demonstrate strong leadership, critical thinking, effective problem solving, and decision making
  • Support team, provide trainings, drive initiatives, play a critical role in motivating, discipline and resolve conflicts as required
  • Ability to analyse, prioritize and problem solve to find viable, timely solutions and confidence in making informed decisions
  • Experience with ERP systems (Baan preferred), CRM, Microsoft Office (Excel advance experience), SharePoint, CPM
  • Ability to work in a fast-paced environment and have exceptional time management
  • Well organized and detailed oriented with an ability to multitask
  • Strong problem solving and organizational skills
  • Able to drive tasks with team
  • Excellent verbal and written communication skills; multi- lingual (French and German an asset)
  • Technical understanding and eagerness to learn
  • Willingness to travel occasionally
  • German an asset
  • French an asset

Great Opportunity, Apply today

Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 28251
  • Open Positions / Postes Ouverts: 1
Job Overview

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