Job Description

IT Techician

The desired candidate will oversee the day-to-day operations of the IT Helpdesk.

Duties will include providing and managing technical support to company staff on all company-supported applications such as; desktop and laptop computers, mobile devices, and related technologies. The incumbent is a collaborative member within the IT Department and serves as the primary point of contact for information technology users.

Job Duties

  • Troubleshoot hardware, software and network problems, and maintain detailed records of symptoms and steps taken to resolve in the helpdesk database.
  • Manage the installation and maintenance of desktop computer hardware and software.
  • Create documentation for the use of IT systems and software.
  • Oversee IT orientation activities for all new company employees and provide training as needed.
  • Maintain current and accurate inventory of technology hardware, software and resources
  • Proactively identify opportunities to evolve and improve the IT support delivery systems.
  • Make recommendations about future planning and development of IT resources with an emphasis on maximizing end user productivity and return on investment.
  • Establish and maintain regular written and in-person communications with the organization executives, department heads and end users regarding pertinent IT activities.
  • Perform other related duties as assigned.

Qualifications

  • Minimum of 2 years’ experience in a Support Role
  • Experience completing or managing IT activities in a highly regulated environment.
  • Ability to quickly research and self-educate on new information, technologies and methods.
  • Detail oriented and comfortable in a fast-paced, rapidly changing work environment requiring the ability to prioritize and multi-task.
  • Ability to work independently with minimal oversight as well as in groups with individuals of differing technical backgrounds.
  • Good oral and written communication skills (English with French being a strong asset)
  • Must be able to regularly complete IT operations and project within established timelines.
  • Strong Knowledge of Microsoft Office Products is required.
  • Active directory and TCP-IP experience are strong assets.
  • Familiarity with Windows Server and Virtual Machines such as VMWare are strong assets