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Job Description

New job opportunity in sales management!- West Island

Our client, an international company in the beauty and fashion industry, is currently looking for an Inside Sales Supervisor to join their team! – Dynamic work environment, competitive salary + bonus + benefits!

Role and Responsibilities:

  • Supervise and lead a team of 12 Inside Sales Specialists and 1 Team Leader:
    • Give performance feedback every campaign (2 weeks)
    • Monitor call and e-mail quality and Sales KPIs
    • Have one to one monthly coaching
    • Conduct performance appraisals (mid-year and year-end)
  • Responsible for analyzing, filtering and determining the target audience with the highest propensity to place order and direct the appropriate actions to be executed by the Inside Sales Team
  • Analyze daily and campaign reports for the various sales metrics and take the appropriate actions to address the performance gaps
  • Supervise Welcome, Retention, Winback, lead generation and Social Media activities
  • Partner with the Incentive team to create incentive programs and a compensation plan on a regular basis
  • Monitor results in order to determine incentive/compensation payouts and send reports for approval
  • Work with team leader to assign lists and forecast staffing requirements according to the business needs and prepare the staffing schedule.
  • Prepare and analyze reports, monitor performance, identify gaps and take action.
    • Produce a weekly Inside Sales presentation reporting the results and action plans
  • Liaise with Sales Support, Marketing and Communications to prepare the Representatives’ Deals, Incentive Offer and activate with the Inside Sales Specialists
  • Motivate and encourage the team to improve productivity, exceed objectives, earn more and recognize success regularly. Create a positive, fun and inviting team environment.

Experience and Required Competencies:

  • University degree preferred, with a minimum of 5 years’ experience in a Customer Service/outbound sales or Telemarketing environment.
  • Demonstrated supervisory experience required (hiring, coaching, performance management)
  • Demonstrated experience with Analysis of big data files yielding in actionable intelligence
  • Fluently bilingual, oral and written, with the ability to write own correspondence
  • Proficient in Advanced Excel, Outlook, Word and PowerPoint. MS Access and Tableau are an asset
  • Great organizational, presentation and communication skills
  • Possess strong interpersonal and leadership skills
  • Experience in handling escalated cases is required
  • Possess advanced analytical skills, ability to identify gaps and work in ambiguous situations
  • The Associate should be willing to work on a flexible schedule on all shifts and sometimes on weekends, according to the operational needs

Apply today!

#QPQC

Contact Details

For more information please contact [email protected]