Role: General Manager

Status: Permanent

Location: Smiths Falls, ON


  • Accountable full the responsibility for the operational and commercial performance of our business
  • Placing Health and Safety at the forefront of our operation, adhering to company policy and assure base and boating operations are compliant with regulations and industry best practice
  • Supervise, mentor and lead the team to operational improvement and efficiency to impact our growth strategy, whilst improving upon operational systems and processes
  • Take a hands on approach to the recruitment, coaching and career development of the team
  • Assure that staffing levels and systems are put in in place to fulfil operational requirements and controlling costs within the budget
  • Organized resources effectively to maximum effect on the fleet, guiding the technical / cleaning team to ensure the boats are well presented, assuring overall quality meets company standards
  • Adopt responsibility for the office, reception and base administration reviewing all systems and processes locally, dividing time between office-based and practical responsibilities
  • Ensure all enquiries (internal and external) are handled professionally and promptly, as well as complaints and third party claims in accordance with our guidelines
  • Manage supplier orders, invoices and payments, monitoring spend versus budget through the Purchase Order Register / Tracker
  • Maintain accurate records of Stock Management, using adjustments as stock is consumed or increased
  • Accountable for annual required compliance paperwork pertaining to licenses and MOT compliance of the fleet
  • Assign staff planning, accounting for customer call-out support during their cruise and notifying prepare payroll for submission on a monthly basis
  • Accommodate enquiries from internal departments e.g. finance, whilst accounting for monies using the in-house company system efficiently
  • Conduct boat briefings and customer training is conducted to a high standard, assuring customer confidence – whilst ensuring the fleet is in pristine condition
  • Ensure the customer experience is assured via technical assistance, breakdown call outs and general tourist information, in tandem with assuring high standards for VIP bookings
  • Conduct updates on progress regularly to the Regional Manager and accurately relay info to other departments in the business as required
  • Be assured that all base buildings, equipment, boats, assets, cash, valuables are secure from damage/loss/theft and that any incidents are reported promptly


  • Enthusiastic, ambitious, strong general management skills and experience
  • Previous management experience in the tourism industry
  • Recreational boating experience or inland waterway license an asset
  • Technical/Maintenance Skills
  • Strong organizer and leader
  • Excellent interpersonal skills and ability to build internal/external relationships and teams capable of providing exceptional service to customers
  • Entrepreneurial spirit and ability to get results
  • Excellent computer skills
  • Ability to work with deadlines, targets and goals
  • Ability to work autonomously
  • English, other languages would be an asset



Contract Info / Information sur le contrat
  • Job ID / No. du Poste: 30220
  • Open Positions / Postes Ouverts: 1
Job Overview

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