General Manager

Role: General Manager

Status: Permanent

Location: Smiths Falls, ON

Responsibilities:

• Accountable full the responsibility for the operational and commercial performance of our business
• Placing Health and Safety at the forefront of our operation, adhering to company policy and assure base and boating operations are compliant with regulations and industry best practice
• Supervise, mentor and lead the team to operational improvement and efficiency to impact our growth strategy, whilst improving upon operational systems and processes
• Take a hands on approach to the recruitment, coaching and career development of the team
• Assure that staffing levels and systems are put in in place to fulfil operational requirements and controlling costs within the budget
• Organized resources effectively to maximum effect on the fleet, guiding the technical / cleaning team to ensure the boats are well presented, assuring overall quality meets company standards
• Adopt responsibility for the office, reception and base administration reviewing all systems and processes locally, dividing time between office-based and practical responsibilities
• Ensure all enquiries (internal and external) are handled professionally and promptly, as well as complaints and third party claims in accordance with our guidelines
• Manage supplier orders, invoices and payments, monitoring spend versus budget through the Purchase Order Register / Tracker
• Maintain accurate records of Stock Management, using adjustments as stock is consumed or increased
• Accountable for annual required compliance paperwork pertaining to licenses and MOT compliance of the fleet
• Assign staff planning, accounting for customer call-out support during their cruise and notifying prepare payroll for submission on a monthly basis
• Accommodate enquiries from internal departments e.g. finance, whilst accounting for monies using the in-house company system efficiently
• Conduct boat briefings and customer training is conducted to a high standard, assuring customer confidence – whilst ensuring the fleet is in pristine condition
• Ensure the customer experience is assured via technical assistance, breakdown call outs and general tourist information, in tandem with assuring high standards for VIP bookings
• Conduct updates on progress regularly to the Regional Manager and accurately relay info to other departments in the business as required
• Be assured that all base buildings, equipment, boats, assets, cash, valuables are secure from damage/loss/theft and that any incidents are reported promptly

Qualifications:

• Enthusiastic, ambitious, strong general management skills and experience
• Previous management experience in the tourism industry
• Recreational boating experience or inland waterway license an asset
• Technical/Maintenance Skills
• Strong organizer and leader
• Excellent interpersonal skills and ability to build internal/external relationships and teams capable of providing exceptional service to customers
• Entrepreneurial spirit and ability to get results
• Excellent computer skills
• Ability to work with deadlines, targets and goals
• Ability to work autonomously
• English, other languages would be an asset

#ONDT

#OON

• Job ID / No. du Poste: 30220
• Open Positions / Postes Ouverts: 1